@jaythvv It's important to find ways of listening. When I started at Microsoft in 1997, nobody listened much to the support organization -- the wins that we had were hard fought and always at a remove or two.
By 2001, that had started to shift and we were having regular meetings with PMs and engineering leaders. I owned supportability for NetBIOS browing at Microsoft, which was a technology that MSFT had publicly said it was deprecating in 1999. (I'm still not sure which sin I was being punished for...)
I was sitting in a meeting when a VP of engineering expressed a desire to just rip it out of Windows and be done with it. I had to speak up and point out that every enterprise backup solution in the market at the time relied on NetBIOS browsing and that killing the feature would break everybody's backups, everywhere.
Thankfully, the feature lived on long enough that nothing significant broke when it finally was killed.