Simple thing I like about public works communication in Seattle (Orlando also did this well): leaning into cute/weird/goofy when folks will get mad about disruptions anyway.
*AND* also linking to excellent, detailed, digestible info with plenty of historical context for the work: https://wsdot.wa.gov/construction-planning/search-projects/revive-i-5-ship-canal-bridge-preservation
People constantly complain about state/local maintenance work and not being informed, yet I find that few actually ever use the wealth of info they often provide in advance.