Zammad is your smart Ticketing System.
💛 Open-source:
▪️ free to run on your own servers
▪️ available as SaaS.
AI doesn’t have to be baked in — it just has to be plugged in 🔌
Zammad + n8n + Ollama = flexible, no-code support automation that works the way you need it to.
❌ No vendor lock-in
❌ No complex setup
❌ No AI hype
✅ Just real, practical workflows that save your team time — and keep your data exactly where it belongs.
Read the full article: https://zammad.com/en/blog/automate-support-workflows-with-zammad-n8n-and-ai
🚀 Double the Efficiency. Half the Costs. Unmatched User Acceptance.
Discover how Hochsauerlandkreis transformed their IT support with Zammad — from frustration to seamless workflows and happier teams.
That’s what scaling smart looks like:
https://zammad.com/en/customers/kreisverwaltung-hochsauerlandkreis
Zammad is evolving — and setting a bold course for the future.
In this interview, Product Owner Gerrit Daute offers an inside look at the key technical choices shaping Zammad’s next chapter. He shares his perspectives on AI, explains how openness at Zammad goes far beyond open source, and reflects on the responsibility that comes with innovation.
Discover where the product is headed next: https://zammad.com/en/blog/ai-strategy-for-zammad-helpdesk
60% less time spent on organizational tasks 🚀
That's the efficiency boost the City of Schwarzenbek achieved with Zammad's ticketing system. Discover how their team of six in the Public Order Office went from duplicated work and unclear responsibilities to structure, clarity, and speed: https://zammad.com/en/customers/city-schwarzenbek
🔐 One login to rule them all.
The more tools a company uses, the more passwords employees juggle. Over 65% reuse passwords, creating serious security risks.
That’s why Single Sign-On is essential for modern teams. And with the latest Zammad 6.5 release, it’s now even more powerful: 🎉 OpenID Connect is officially supported!
We’ve created a practical blog post on what #SSO is, how it works in Zammad, and how to set it up:
👉 https://zammad.com/en/blog/secure-yor-helpdesk-with-single-sign-on
⚙️ Automate Your Way to Better Customer Support with Zammad APIs
Discover how Zammad, #n8n & AI can turn your support team into proactive problem-solvers.
✅ No-code workflows
✅ AI ticket routing
✅ Real-world use cases
Register now:
🇺🇸 https://app.livestorm.co/zammad/the-untapped-potential-of-zammad-apis-automate-processes-connect-tools-integrate-ai
🇩🇪 https://app.livestorm.co/zammad/das-ungenutzte-potenzial-der-zammad-apis-prozesse-automatisieren-tools-verbinden-ki-integrieren
Have you tried the new automatic language detection in Zammad 6.5 yet? 🌍
Whether it's 'Hello,' 'Bonjour,' or 'Guten Tag,' Zammad now instantly detects the language and adds it as a custom attribute, enabling you to trigger automated actions with ease.
Why this is more than a nice-to-have – and how it improves your support:
👉 Blog post https://zammad.com/en/blog/automatic-language-detection
👉 Release Webinar https://app.livestorm.co/zammad/release-webinar-introduction-to-zammad-65
Zammad 6.5 is fresh off the launch pad - and we're taking you through all the new features! 💡
Join our live release webinar to discover:
✔️ What’s new
✔️ What’s improved
✔️ And how you can get the most out of it
From language detection to GraphAPI to OpenID Connect – we’ve got you covered.
🇩🇪 https://zammad.com/de/services/webinare
🇺🇸 https://zammad.com/en/services/webinars
Today is World Backup Day, and a wise friend once said, ‘It's just good sense to back up your backup.’
Which friend said it? Hint: She also goes by the name Princess Consuela Banana Hammock 👑🍌
🚀 Zammad 6.5 is just around the corner — bringing powerful new ways to connect, communicate, and stay in control.
We can’t spill all the details just yet… but here’s a little teaser.
👀 Can you guess what’s coming?
Achieving a 97% SLA Success Rate with Streamlined Support 🚀
Vossen, Europe's leading terry ware manufacturer, transformed its customer service by implementing Zammad. This change led to a remarkable 97% SLA success rate and an average response time of just 1 hour. In 2024 alone, their 27 agents efficiently handled 59,476 tickets, serving over 4,500 customers.
Full story: https://zammad.com/en/customers/vossen
⏳ Feature Spotlight: Time Accounting in Zammad ⏳
Time is a precious resource—too little of it slows you down, too much wastes money. Do you know exactly how much time goes into your support tickets? Which projects consume the most resources? And which customers require the most attention?
💡 Here are 6 ways to put this power feature to work—identify time-intensive requests, bill support services accurately, and optimize processes with ease: : https://zammad.com/en/blog/ticketing-system-timeaccounting
@michel42
U2hhcmVkIFNlY3JldHMgYXJlIGRpZSBiZXN0ZW4hIFdpZXIgd2FybGVuIHVucyBkZW4gUGdQIGV4aXN0aWVyZW4uIAoKLS0gRW5kIG9mIG1lc3NhZ2UgLS0K 😉
TGIF... 😬
@DrRetro
Es heißt nicht umsonst: ‚Man merkt erst, was man hatte, wenn es weg ist.' Aber keine Sorge, wir sind hier. Immer. 💛
💡Think You’re Getting the Most Out of Zammad?
Let’s put that to the test! Join our exclusive webinar to explore the powerful features of Zammad Plus – including Core Workflows, Expert Mode, Object Manager, Triggers, Scheduler, and Macros.
🚀 Whether you're a Zammad pro or just getting started – this is your chance to master the full load of Zammad Plus!
Save your spot now:
🇺🇸 https://app.livestorm.co/zammad/zammad-power-up-exclusive-plus-features
🇩🇪 https://app.livestorm.co/zammad/zammad-power-up-exklusive-plus-funktionen
This Valentine’s Day, don’t settle for less,
Zammad’s love language makes support effortless:
💛 Words of Affirmation – We hear you and value you.
💛 Quality Time – Every ticket gets full attention.
💛 Acts of Service – Fast, proactive, and reliable support.
💛 Receiving Gifts – Features, updates, and improvements just for you.
📌 Step 3: Optimize for SEO
If users can’t Google their way to an answer, they’ll end up in your support queue. Make sure it’s search-friendly: https://zammad.com/en/blog/five-seo-tips-for-your-knowledge-base
📌 Step 2: Choose the right format
Long guides? Short FAQs? Video tutorials? The right format depends on your users' needs. Make answers easy to consume: https://zammad.com/en/blog/knowledge-base-formats