And ... it took #Optus over 80 minutes to have a human operator engage in the "Message Us " chat support this morning.

The #ComplaintResolution person says they're very busy.
But I can talk with another complaint person!

#NegativeUX

I'm thinking Enshitification has a history back to the privatisation of #PublicUtilities like electricity, gas, sewerage, water, & #TelephoneService.

#Telco #OptusFailure #Privatisation #Enshitification
#JohnMartyn #OverTheHill

https://www.youtube.com/watch?v=PwjL3ipBAhg

Apologies to the #VisionImpaired who like #camelcase. I try but Mastodon does not like me using #CamelCase and very frequently changes what I type, #CamelCase, into #camelcase

Why they'd be doing this I don't know.
It's very disheartening and produces multiple #NegativeUX events - even within one post: try, fail, try, fail, try, fail.

#Arrrrgh