"When leaders have misconceptions of what empathy entails, they don’t know how to practice it—or they practice it badly. ... the stakes are high: low morale, poor retention, & burnout among employees, & failure to connect, inability to gather information, or being perceived as inaccessible for leaders. Empathy is a requisite to mobilize, connect with, and engage others."
Posted April 30, 2025 on the HBR.
For more #ThoughtsAndObservations about #Empathy go to https://tinyurl.com/2mumm8e3