Hi, I’m Rook (previously known as DarkFoxDK). I’m a 30-something nerdy #trans vixen.

I’ve been doing #WebDevelopment, #programming, and #database stuff since I was a kit, and I'm still loving it.

Currently, I work with complex #automation and #robotics systems in #HealthCare, doing a mix of #UserSupport, #SystemAdmin, and #DataAnalysis.

At home, I’m constantly tinkering with #SmartHome projects using #HomeAssistant, building my own #electronics, and battling my #3DPrinting hardware.

I also enjoy running around as a big, silly #fox in the #Furry fandom. #Fursuiter

I’m #ActuallyAutistic, and #ADHD / #AuDHD,. I’m a proud #transgender member of the #LGBTQIA #queer community,

#introduction

Hi, I’m Rook (previously known as DarkFoxDK). I’m a 30-something nerdy #trans vixen.

I’ve been doing #WebDevelopment, #programming, and #database stuff since I was a kit, and I'm still loving it.

Currently, I work with complex #automation and #robotics systems in #HealthCare, doing a mix of #UserSupport, #SystemAdmin, and #DataAnalysis.

At home, I’m constantly tinkering with #SmartHome projects using #HomeAssistant, building my own #electronics, and battling my #3DPrinting hardware.

I also enjoy running around as a big, silly #fox in the #Furry fandom. #Fursuiter

I’m #ActuallyAutistic, #AuDHD, and #ADHD. I’m a proud #transgender member of the #LGBTQIA #queer community,

#introduction

The scariest "user support" email I've ever received

https://www.devas.life/the-scariest-user-support-email-ive-ever-received/

#HackerNews #scaryemails #usersupport #techstories #emailnightmares

So, there was one user signed up on my Friendica instance, but I had to delete that account and explicitly set that my Friendica instance is not open yet for public sign-ups. I am really sorry for the inconvenience. I live in a place where electricity is very limited, which is why I often use mobile phones for administrative tasks rather than my laptop PC. I sincerely apologize, and I hope that one former Friendica user does not get angry with me for that inconvenience.

#Friendica #CommunityUpdate #Apologies #LimitedAccess #MobileAdmin #UserExperience #DigitalCommunity #AccountManagement #OnlineSafety #ElectricityIssues #TechChallenges #UserSupport #Communication #CommunityBuilding #SincereApologies #AdminTasks

Goddammit.

Pixelmator updated this afternoon, which broke a really basic funcion that I use to navigate around the layers in the document ALL THE FUCKING TIME.

Is it a bug? Is it a new "feature?"

I just put in a support ticket. God knows if it goes to Pixelmator support staff now, or disappears into some Apple black hole.

I AM SO UNUTTERABLY SICK OF SOFTWARE UPGRADES THAT DON'T DO ANYTHING USEFUL AND JUST BREAK SHIT.

#Pixelmator #Apple #UserSupport

Am Forschungscampus spürt der ORIGINS Cluster dem Ursprung des Lebens nach: in interdisziplinären Arbeitsgruppen und international. Seit dem Start ist das LRZ Partner, wir sorgen für #netze #rechenpower #UserSupport und mehr. Jetzt hat der Excellenzcluster eine neue Förderrunde gewonnen, ab 2026 wirderforscht, wie und wo nach dem Urknall erst die Elemente, dann Moleküle zusammenfanden und das Leben begann. Wir freuen uns auf spannende Rechnungen und KI-Projekte: https://www.origins-cluster.de/pressemeldung/exzellenzcluster-origins-startet-in-die-zweite-foerderperiode

Oh heavy sigh.

When you ask your expert for help, & they give you what is probably a very simple & straightforward solution. But then you stare at it & think, "Yes. This is lovely. Thank you. But how do I make it GO?" 🤦

#PresumptionOfKnowledgeNotInEvidence

Hopefully if I hit them with the relevant xkcd, they will take it in good part....

see also: https://www.explainxkcd.com/wiki/index.php/2501:_Average_Familiarity

#knowledge #expertise #UserSupport

🔑 Forgot Password?
😰 No stress. 🔁 Reset in seconds.
⚡ Fast. 🔒 Secure. 🙌 Hassle-free.

Your access, always in your control.
#ForgotPassword #Web3 #CryptoSecurity #UserSupport

@fasnix Geilo, ich hab noch einen Screenshot vom rechten Bildschirm von der PC-Einrichtung.

Früher lief bei mir mal Fences, aber das Programm gibt es nicht mehr kostenlos oder gar nicht mehr. Weiß nicht.

Kennt jemand ein Programm, das den Desktop-State sichert?

#Windows11 #Admin #Usersupport #FediHilfe

Another User Support gem:

"""
We currently don't support Linux and every other OS except Windows and Mac for desktop and iOS and Android on mobile. Since we don't officially support Linux we cannot guarantee that our website will work consistently there or troubleshoot any issues.
So it is suggested, to use our website on the above supported OSs, if available.
"""

Honestly. It's a damn cross-platform browser. Get over it already.

#UserSupport #Linux #Browsers

Does anybody know how/if to reach #Patreon #UserSupport? I keep getting notifications for content "upgrade to access" content and it's annoying af, and I can't figure out how to turn that shit off.

The pinnacle of user support.

> I'm getting a white screen on this URL

< Could you share a screenshot?

#UserSupport #DumbestAnswer

Like hell you're gonna hang up before I wish you a good day.
Let me "user-support" you with love, dammit.
#usersupport

🌟 We're excited to introduce a pilot of a new education and resource feature on the OSF! 🌟

Our new Help Beacons will provide tailored, on-page help for dashboard, projects, registries, preprints, and search pages. Click the beacon, get the guidance, and share your feedback on our survey here: https://airtable.com/apphPB2HPzC1ty7Td/pagErwWuUvOxJ0mtX/form

Your input helps shape the future of the OSF. 💬

#OpenScience #OSF #UserSupport #ResearchTools

Dear #UserSupport, using the same words from the manual *I just told you I don't understand* Does Not Help. ffs.

Is the 'Any' key missing from your keyboard too? 😉 Learn why the 'Press any key to continue' prompt isn't as literal as it seems and how to proceed effortlessly.

https://typing12.com/tips-tricks/press-any-key-to-continue

#PressAnyKeyToContinue #SoftwareDesign #UserFriendly #TechTips #KeyboardShortcuts #UserExperience #ClarityInDesign #KeyboardMysteries #SimplifiedInstructions #UserSupport #TechSolutions #ClarityInTech #UserEducation #UserGuidance #KeyboardHumor #SoftwareClarity

I really don't understand why so many people feel entitled when it comes to #mastodon features (and #fediverse in general).

When it comes to #socialMedia controlled by #bigTech, it doesn't even provide a valid #userSupport past the #FAQs. Good luck providing your opinion and suggestions there.

If you want something exactly according to your taste (and needs), by all means build it yourself. You can use existing #openSource code to build upon.

Or, just be more patient and tolerant here.

1/2

I suppose I should write an #introduction. I mean, I've only been on the fediverse for five years. :P

Hi, my name is Martin, I go by DarkFox (or DarkFoxDK) on the internet. I'm in my mid-30's and I've been doing #WebDevelopment, #programming, and #database stuff since I was still in school.

Currently I'm working with complex #automation systems in #HealthCare, where I'm a bit of a jack of all trades, doing a bit of #UserSupport, #SystemAdmin, and #DataAnalysis.

At home I thinker with a lot of #SmartHome stuff, based on #HomeAssistant. This includes building my own #electronics and #3DPrinting stuff.

At times, I enjoy running around as a big silly #fox, as part of the #Furry fandom.

I'm also #ActuallyAutistic, #AuDHD, #ADHD, and part of the #lgbtqia #AlphabetMafia.

Update, for those keeping #TurboTax #UserSupport score:

- 1 call dropped while in progress.

- No callback as promised during a later call.

- Call sent to dead line on transfer when I called back.

- Finally, FINALLY, I got a guy who knew things who answered all my current q's..so I had to post this. #CreditWhereCreditIsDue

Time for #cocktails!

#IncomeTax #TaxTime #USTaxSeason

#Job #Arbeit #Marketing

Meine #Agentur #JungvonMatt Creators in München sucht dringend Verstärkung im Bereich #ContentManagement / #Redaktion und #UserSupport / #Administration / #Testing für einen großen bayerischen Autohersteller. Die genutzte Plattform ist #Liferay, Deutsch und Englisch fließend in Wort und Schrift sind Voraussetzung. Die Mitarbeit in unserem wirklich netten Team ist nach der Einarbeitungszeit auch deutschlandweit aus dem #Homeoffice möglich!

https://www.jvm.com/de/jobs/jung-von-matt-creators-gmbh-m%C3%BCnchen-project-manager-475/