Optus to face $100 million penalty for unconscionable conduct selling products to vulnerable customers https://www.abc.net.au/news/2025-06-18/accc-optus-admit-unconscionable-conduct-100m-penalty/105430714 #consumerlaw #auslaw #auspol
#consumerlaw
Several leading Australian sunscreens don’t provide the protection they say, Choice finds https://www.theguardian.com/australia-news/2025/jun/12/several-leading-australian-sunscreens-dont-provide-sun-protection-they-say-according-to-choice-ntwnfb
Consumer group tested 20 popular SPF 50 and 50+ brands and found 16 didn’t meet the claims, while some companies dispute the findings. #auslaw #consumerlaw
After hundreds of complaints, eHarmony’s auto renewal subscription case begins in Australian federal court https://www.theguardian.com/australia-news/2025/jun/02/eharmonys-auto-renewal-subscription-federal-court-case-ntwnfb #ACCC #consumerlaw #auslaw
Alright, knowers of consumer law, please take me through which crime this is (maybe point me to the relevant legislation?)
Went to drop my car off for service. The receptionist said if it's over $1000 there is an extra fee. I asked how much and she said she didn't know. She pointed to a laminated piece of paper on the bench which also said there's a fee for transactions but didn't say how much. I asked if it was a percentage, she said yes. I asked what percentage, she said maybe 7%, actually maybe 1%. I asked what the fee is for and who it is charged by, she said "it's just bologna". I asked her to confirm that she would not be telling me how much this fee is, but that she would require me to pay this fee to get my car back, she confirmed this.
This was in Mount Gambier SA.
Which crime is this? Thanks!
#Law #ConsumerLaw
Going, going, gone: Scam websites imitating famous brands are luring in victims on social media. What can be done? https://www.theguardian.com/australia-news/2025/may/24/scam-websites-imitating-famous-brands-on-social-media-ads #trademark #passingoff #consumerlaw #socialmedia #auslaw #auspol #advertising
Vodafone alleges rival Telstra has 'misled' customers about mobile coverage https://www.abc.net.au/news/2025-05-19/vodafone-tpg-claims-telstra-coverage-less-than-advertised/105300124 #auslaw #auspol #consumerlaw #telco
Energy Australia is in court accused of #greenwashing. What is the case about and why is it significant? https://www.theguardian.com/australia-news/2025/may/14/energy-australia-is-in-court-accused-of-greenwashing-what-is-the-case-about-and-why-is-it-significant
Climate group alleges energy giant misled 400,000 customers about ‘Go Neutral’ product, arguing that carbon credits don’t actually remove emissions
Competition regulator, the ACCC, told Four Corners retailers were not legally required to identify home-brand products but, if an item was marketed as though it was produced by a third party, it might amount to misleading or deceptive conduct. https://www.abc.net.au/news/2025-05-12/bunnings-warehouse-hardware-price-guarantee-four-corners/105274564 #consumerlaw
Meta and Shopify urged to act as scale of ‘ghost stores’ preying on Australian online shoppers revealed https://www.theguardian.com/money/2025/may/04/meta-and-shopify-urged-to-act-as-scale-of-ghost-stores-preying-on-australian-online-shoppers-revealed-ntwnfb #consumerlaw #fakes #trademark #counterfeiting
RecipeTin Eats vs Brooki Bakehouse: Why copyright in the kitchen is a murky field - By Julia Abbondanza https://www.sbs.com.au/news/article/recipetin-eats-vs-brooki-bakehouse-why-copyright-in-the-kitchen-is-a-murky-field/dhahappzf with a comment from me, highlighting how cooking recipes do not fit easily within copyright law. #recipes #copyright #passingoff #consumerlaw #auslaw I also give a bit of a shout-out to the Sprigman book 'The Knockoff Economy' which explores subject matter on the shadowlands of IP - such as recipes, comedy, fashion.
ACCC takes LDV to court over 'rust and corrosion' concerns https://www.abc.net.au/news/2025-04-23/ldv-automotive-australia-taken-to-court-by-accc/105206722 #consumerlaw #auslaw #auspol
Garbage bag giant fined $8.25m for falsely claiming products were recycled plastic https://www.theguardian.com/australia-news/2025/apr/14/garbage-bag-giant-fined-825m-for-falsely-claiming-products-were-recycled-plastic
Clorox, the company behind GLAD garbage bags, advertised them as made from 50% recycled plastic from the ocean. #auslaw #greenwashing #ACCC #consumerlaw
Putting aside the fact of whether the car is an EV is not relevant. (All motor vehicles have a risk for mechanical failures.)
This particular story does make me rethink whether to consider buying any Kia motor vehicles - electric or not.
https://www.afr.com/policy/energy-and-climate/his-ev-shut-down-while-he-was-driving-getting-it-fixed-was-worse-20250324-p5llw8
#AusBiz #AusLaw #ConsumerLaw
Forwarding a post from @jsovern.bsky.social at the Consumer Law & Policy Blog. It’s an opportunity for law professors to stand up for the CFPB.
When the Ticketmaster app leaves you empty-handed
No ticket, no refund, and one very unhappy customer.
https://www.choice.com.au/shopping/everyday-shopping/tickets/articles/ticketmaster-app-issues
#auslaw #auspol #consumerlaw #competition
CFPB Report Finds Continued Challenges for Households that Rent
Late payments decreased overall, but data reveal growing balances and increasing fees
Consumers Denied Relief from Unwanted Telemarketing Calls After Federal Court Scraps Consent Rule
The Harvard Business Law Review is sponsoring a one-day symposium on the new Restatement of Consumer Contracts on Saturday, January 25, 9am – 4pm, at Harvard Law School. By reading this post, you agree to attend and to be bound by terms.
First Nations artist Jacinta Numina-Waugh left scared and feared going to jail after alleged mistreatment by Optus
https://www.abc.net.au/news/2024-11-12/optus-first-nations-artist-accc-action/104576914
The Australian Competition and Consumer Commission (ACCC) is suing Optus alleging it engaged in unconscionable conduct when selling phone products to vulnerable customers. https://www.abc.net.au/news/2024-10-31/accc-optus-court-action-unconscionable-conduct-first-nations/104541466
Many were First Nations customers from remote and regional areas, as well as customers living with disabilities or in disadvantage.
The ACCC claims Optus sold goods and services to hundreds of consumers that they “often did not want or need”.
The telecommunications company is accused of then pursuing consumers for debts that resulted from those sales. #auslaw #auspol #consumerlaw #telcos #IndigenousIP
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