"If you don't log into our service that you demoed but never actually used in the past 10 years within the next week we're going to delete your account."
Isn't the call to action companies seem to think it is.
#customerservice
Wahai para #customerservice entah konvensional maupun yang #omnichannel.
Biasakan lah fokus sama satu keluhan customer kalian sebelum paralel urus yang lain. Dan jangan minta isi polling atau apalah dinamankan quesioner sebelum masalah customer anda selesai. Bikin naik pitam itu.
Meta's finally "fixing" its support system with AI, because apparently suing them in small claims court wasn't scalable enough. Now you get AI chatbots and selfie video verification for account recovery.
What could possibly go wrong? Is this the future of customer service, or just more elaborate hoops to jump through?
#Meta #AI #CustomerService #TechNews #DevLife
https://www.engadget.com/social-media/meta-says-its-fixing-its-broken-support-system-with-the-help-of-ai-185348328.html?src=rss
Meta's consolidating Facebook & Instagram support, and guess who's joining the party? An AI assistant. Because nothing says "we hear you" like a bot. 🤖
Are we ready for our digital overlords to also be our customer service reps, or will this just add to the endless scroll of frustration?
You know how those hold queues make you wonder if it's all designed to just wear you down? Turns out it is. #podcast #CX #customerservice https://99percentinvisible.org/episode/644-your-call-is-important-to-us/
When your "relationship manager" is called "Integration Layer", perhaps the "personalized service benefit" isn't exactly ... personalized
Một đội ngũ đang phát triển đang gặp khó khăn với lượng cuộc gọi lớn, tất cả đổ về một đường dây duy nhất, gây chậm trễ và khiến khách hàng không hài lòng. Họ cần một phần mềm IVR đơn giản để định tuyến cuộc gọi tự động đến các bộ phận hỗ trợ, kinh doanh, thanh toán. Bạn có gợi ý IVR tốt nhất không?
#IVR #PhanMemIVR #ChamSocKhachHang #CustomerService #SaaS #BusinessTools #CongNghe
https://www.reddit.com/r/SaaS/comments/1pc7seo/best_ivr_software_for_growing_teams/
Your trusted partner for smooth, efficient, and high-quality 𝑩𝑷𝑶 𝒔𝒐𝒍𝒖𝒕𝒊𝒐𝒏𝒔.
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📱 +1 (475) 346-5572
📧 info@quickuppsoftech.us
🌐 www.quickuppsoftech.us
#bposervices #customerservice #businessgrowth #supportsolutions #quickuppsoftech
hey, if y'all ever need someone to write an email to your manager or head office or whatever, and tell them about the amazing customer service experience I had, let me know!
Especially ESPECIALLY if you need someone to be all 'Hi, I saw this thing that happened at 2pm on Friday, and want to write and let you know your employee acted with grace and patience. I just wanted to give my account in case that problematic customer decided to make an fuss and lie about it as an "official complaint"'.
I'll Reverse Karen the fuck out of it.
_____
* seriously though, we're giving an entire generation of people c-ptsd from working in retail, and if I can help someone not get fired because of a racist cunt, sign me up
Ulempa med å jobbe med kundeservice og det er sundag.
Eng: Disadvantages of working in customer service and it's Sunday. #humor #Funny #CustomerService #Kundeservice #NorskLoop
Shoe Bill :yellowShield: :yellowHat: :yellowSparkles: :yellowFivePlus: :yellowCrown:the@ultracrepidarian.mysteriar.ch
2025-11-28Shoutout to the dude at ACE Hardware and all retail workers like him everywhere.
He saw me staring at the wrong aisle with an instruction manual in my hand and a dumb look on my face, and asked if I needed help finding anything; and I was like, "Yeah, everything according to this diagram," and I showed it to him and told him exactly how much I could afford. I didn't time it; it was not an hour but it was at least half an hour, I'd say. He figured out exactly what parts went with what other parts in order to both match all of the specs and keep it under the specified dollar amount including tax.
This was to do with propane, if you're wondering, which is something I've never done before, and something I would really hate to get wrong for obvious reasons. Everything I know about propane as of writing, I learned from that dude earlier today.
You will never find a Black Friday deal on anything that is worth more than that.
#BlackFriday #Retail #CustomerService #Hardware #Propane #AndPropaneAccessories #SorryIhadToItWasRightThere
2025 has been a year of complete customer service buffoonery.
AI has made it worse, all I do now when I encounter their stupid chatbots is keep entering:
Human
Human
Human
I eventually get redirected to a real person.
What kind of tech is coming next to bugger up the human engagement experience I wonder.
#TTRPG #ManaProjectStudios #customerService
Did you expect that buying a big box set of an RPG with all of its little add-ons would include the PDF? Perhaps you want to double-check what's included again. You'll never believe the reason why.
https://grimtokens.garden/Thoughts/Caveat+Emptor+With+Mana+Project+Studio
I have contacted Contabo: "I will be ordering multiple VPS in Singapore. Ensure your infrastructure, including IPv6, is functioning properly, as no refunds are offered. Customer support is slow and misaligned with my schedule. Confirm IPv4, IPv6, and overall infrastructure are fully operational."
#Contabo #VPS #CustomerService #IT #Networking #IPv6 #IPv4 #Infrastructure #Reliability #TechDemand #SelfHosting #SingaporeRegion #TechIssues #ContaboSupport #CircadianCycle
How to Chat With Amazon Support Quickly
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A reminder to be patient and kind to retail workers, not just today and over the festive season, but all days.
#retailworkersarepeopletoo #kindness #patience #customerservice #retailwork #festiveseason #thanksgiving #blackfriday #bekindtoretailworkers
✨ We’re Hiring: Hostess – Qatar & UAE
📍 Locations: Qatar & UAE
📩 Apply Now: Send your CV to office@luxuryjobsinternational.com
#Hiring #HostessJobs #QatarJobs #UAEJobs #HospitalityCareers #GCCJobs #CustomerService #NowHiring #QatarHiring #UAEHiring
How bloomin’ annoying is it when a company gives you an email address for a branch (who are repairing our car) and you get a response from that which says they don’t accept email from outside their organisation. Then you try their online portal which hasn’t been updated with the fact they have your vehicle on site and the contact form there is broken with a dropdown menu that needs to be selected not working. I guess I’ll have to call and spend ages on hold…
Unlock stellar customer service with Odoo 18 Helpdesk SLA! Learn how to configure & optimize your helpdesk for maximum efficiency. #Odoo #Helpdesk #SLA #CustomerService
https://teguhteja.id/odoo-18-helpdesk-sla-success/?utm_source=mastodon&utm_medium=jetpack_social
Client Info
Server: https://mastodon.social
Version: 2025.07
Repository: https://github.com/cyevgeniy/lmst