My partner wanted to enable me to get the new generation #FrameworkLaptop, as a birthday gift. I signed up for an account and he provided his debit card as a payment method.
My batch comes up, I'm all ready and—
There is an issue with payment.
I contact @frameworkcomputer support and ask them what the issue is. Got told the bank declined the charge. Okay, so maybe the authorization timed out between deposit and charge of the rest. Re-enter the same debit card, told them to try again.
Got told they can't issue charges on their end and the system does it automatically.
A week goes by, nothing happens.
I change my payment method to my own credit card, hoping that makes the system spring alive. A week goes by, no charge.
I contacted support again, telling them I updated my payment method. Got told to wait again, the system is automatic.
So, imagine my surprise when instead of a charge, I get a canceled order.
Needless to say I'm pissed.
Are you meaning to tell me, emailing support for two weeks and trying my damned hardest to give Framework money gets me a canceled order instead and nobody at this company has control over the billing process?!?! Are you kidding me?! 😡
I emailed them again to undo the cancellation and just friggin charge my card, like I've been telling them to for two weeks. Haven't heard back yet.
This really doesn't inspire confidence that Framework has their stuff together 🫤