Lmst

My biggest question since i was hijacked into ITSM was.
How long emails can you write until users stop reading?
How big is the question to answer ratio?

2 lines?
2 out of 4 questions?

#servicemanagement #users #itsm

Managing a service-based business can be overwhelming, but with Bestat Services, you can automate operations and scale effortlessly.

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🔍 Kundenfeedback als Schlüssel: So optimierst Du Deinen IT-Service Desk Kundenfeedback liefert wertvolle Einblicke in Stärken und Schwächen Deines Services.

Entdecke auf unserem Blog, wie Du Kundenfeedback effektiv sammeln und nutzen kannst. Hier geht es zum Link➡️ https://sohub.io/kxyl

#audiusgroup #erfolgdurchzuhoeren #itservicedesk #servicemanagement #kundenfeedback

Part of me doesn't like when I predict something bad about to occur during an IT Major Incident and it happens exactly as I said it would 5 minutes later.

But if I'm honest, the ego part of me loves it :D

#ITSM #ServiceManagement

BMC Remedy Smart Reporting Overview
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#BMCRemedy
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Effizienz steigern durch Kundenfeedback: Dein Weg zum erfolgreichen IT-Service 🚀
In der heutigen IT-Welt ist Kundenfeedback mehr als nur eine Rückmeldung – es ist ein strategisches Werkzeug!

Weitere Informationen: https://sohub.io/az62

#audiusgroup #erfolgdurchzuhoeren #itservicedesk #servicemanagement #kundenorientierung

Is the IT organization investing in IT or just spending budget? 79% of organizations want better ability to measure and attribute service quality
(Scopism Global SIAM Survey 2023)
Find out how SIAM can help you here: https://buff.ly/49rLV6P
#SIAM #ServiceIntegration #ServiceManagement

Can your organization define the real-time value of IT services and attribute vendor value? 57% of organizations want better ability to measure & attribute service costs.
(Scopism Global SIAM Survey 2023)
Find out how SIAM can help you here: https://www.bcs.org/qualifications-and-certifications/certifications-for-professionals/governance-certifications/
#SIAM #ServiceIntegration #ServiceManagement

Who am I to complain though? This wine was — and I shit you not — sent to me as a thank-you gift from Zendesk.

#actualstories #zendesk #itindustry #servicemanagement #secops #it #wine #winebutfancy

Realities of being an ITSM Change Practice Owner / Manager: https://andrewmelder.com/2024/11/11/realities-of-being.html

#ITSM #ServiceManagement #ChangeEnablement #ChangeManagement

Ok, at a client site right now for a meeting I was just told that the highest level solutions experts in the company weren't able to work out when to use Public Comment and Internal Comment, and could we just disable Internal because then they'd stop replying to the requester in a way that the requester would never see?

It's not a problem for any other group, just for The Smartest People.
The same people, in fact, that needed ticket group admin because they didn't want to have to put in requests for another team that owns the product to make changes (but they want us to make this change because Internal vs. Public is really really hard).

#servicemanagement #operationsmanagement #operations #infosec #secops #devops #it #technology #techcompanies #shitpeoplesay

Missed the #LunchTimeTalk on #ITSM? Don't worry, there's a new date! 🥙🫑
How can you implement successful #IT #ServiceManagement with #BlueSpice for your company in the #wiki? We'll show you.
https://bluespice.com/itsm-in-the-wiki/

#OpenSource #KnowledgeManagement #Documentation #ProTalk

Choosing service management software? AntMyERP's service management software has automated ticketing, real-time tracking, and mobile accessibility. Ensure smooth integration with existing systems and robust reporting capabilities. Streamline your after-sales service for maximum efficiency! #ServiceManagement #AfterSales #AntMyERP
https://antmyerp.com/en/blogs/features-to-consider-when-choosing-service-management-software-for-after-sales-service/

Enhance your field service operations with the right FSM software! Features like scheduling, dispatching, mobile access, inventory management, and analytics are key to success. Discover how AntMyERP can help your business thrive.

https://antmyerp.com/en/top-most-important-field-service-management-software-features/

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