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DBD CornucopiaDBD_Cornucopia
2025-12-04

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Five of Scope (SC-5). The card's focus is concerns, problems and grievances. Full details at digitalbenefits.uk/deck/scope/5

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Five of Scope card with text 'Imogen excludes features from the implementation which would a) support claimants submit feedback, and/or formal complaints, and/or mandatory reconsiderations, and/or appeals (or separates them into different channels or isolated systems), and/or b) support government officials to address any of these and redress/corrections promptly and efficiently'
DBD CornucopiaDBD_Cornucopia
2025-12-03

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Seven of Trust (TR-7). The card's focus is records. Full details at digitalbenefits.uk/deck/trust/7

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Seven of Trust card with text 'Edith effectuates a service which does not have a complete, immutable and accessible record of all service interactions, events, communications, data changes, file changes, and status changes, across all delivery channels/options, and/or the records are incomplete, inadequate or inaccurate in some way'
DBD CornucopiaDBD_Cornucopia
2025-12-02

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Two of Architecture (AR-2). The card's focus is identity and its verification. Full details at digitalbenefits.uk/deck/archit

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Two of Architecture card with text 'Theo formulates identity verification resulting in limited ways to verify new accounts (e.g. trusted identifiers like other existing government login credentials cannot be used)'
DBD CornucopiaDBD_Cornucopia
2025-12-01

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the King of Scope (SC-K). The card's focus is proactive support. Full details at digitalbenefits.uk/deck/scope/K

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia King of Scope card with text 'Bonnie puts into effect a service which does not attempt to identify the best choices for individual claimants, and/or does not optimise each individual's claim, and/or does not warn claimants about potential problems, and/or does not inform claimants of other services they are possibly eligible for, and/or other ways to improve claimants' lives related to the service's policy intent'
DBD CornucopiaDBD_Cornucopia
2025-11-30

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Five of Architecture (AR-5). The card's focus is screen resolution. Full details at digitalbenefits.uk/deck/archit

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Five of Architecture card with text 'Amelia assembles the system which does not work well on devices with lower resolution or smaller screens (e.g. TVs, mobile phones)'
DBD CornucopiaDBD_Cornucopia
2025-11-29

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Seven of Agency (AG-7). The card's focus is avoiding and correcting mistakes and errors. Full details at digitalbenefits.uk/deck/agency

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Seven of Agency card with text 'Lyra fashions the service in ways that do not allow claimants to undo mis-steps (e.g. following a link, clicking on a button), and/or to check and to correct data mistakes, errors and omissions, and/or to improve information provided previously'
DBD CornucopiaDBD_Cornucopia
2025-11-28

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Eight of Agency (AG-8). The card's focus is durations and deadlines. Full details at digitalbenefits.uk/deck/agency

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Eight of Agency card with text 'Sophie yields processes which provides claimants with little or no flexibility in timings and deadlines, and/or time limits are unreasonably short for claimants to undertake actions fully and accurately in their situations and circumstances'
DBD CornucopiaDBD_Cornucopia
2025-11-27

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Three of Cornucopia (CO-3). The card's focus is compliance. Full details at digitalbenefits.uk/deck/cornuc

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Three of Cornucopia card with text 'Reggie does not build or maintain the system to comply with commonly used or applicable conventions, guidelines, standards or rules'
DBD CornucopiaDBD_Cornucopia
2025-11-26

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Queen of Agency (AG-Q). The card's focus is equality of standards and behaviour. Full details at digitalbenefits.uk/deck/agency

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Queen of Agency card with text 'Evie causes the service's government officials not to be held to the same standards of behaviour and censure as claimants (who are penalised for often minor and/or accidental mistakes, errors, omissions, unresponsiveness and delays)'
DBD CornucopiaDBD_Cornucopia
2025-11-25

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the King of Trust (TR-K). The card's focus is system/service reputation. Full details at digitalbenefits.uk/deck/trust/K

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia King of Trust card with text 'Molly effects a design which leads to negative publicity about the service, adversely affecting the service's reputation (e.g. difficult to claim, easily penalised, not worth claiming, increased surveillance, security or privacy breaches)'
DBD CornucopiaDBD_Cornucopia
2025-11-24

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Four of Architecture (AR-4). The card's focus is automatic saving. Full details at digitalbenefits.uk/deck/archit

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Four of Architecture card with text 'Jacob automates input, but partially completed forms/elements are not saved automatically as claimants progress, pause, wait, time out or log out'
DBD CornucopiaDBD_Cornucopia
2025-11-23

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Queen of Scope (SC-Q). The card's focus is assumptions about users. Full details at digitalbenefits.uk/deck/scope/Q

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Queen of Scope card with text 'Elsie executes the system to only permit a single end user per claim (e.g. the claimant, their appointee)'
DBD CornucopiaDBD_Cornucopia
2025-11-22

The Digital Benefits and Disbenefits Cornucopia croupier has dealt a Joker card (J-A). This is a wildcard. Full details at digitalbenefits.uk/deck/joker/1

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Joker card with text 'Edward makes the service in a manner culminating in it being more difficult to achieve the overarching policy intent (e.g. harder to reduce poverty) or to cause the issue addressed by the policy to become worse (e.g. increases poverty)'
DBD CornucopiaDBD_Cornucopia
2025-11-21

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Seven of Scope (SC-7). The card's focus is delivery channels. Full details at digitalbenefits.uk/deck/scope/7

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Seven of Scope card with text 'Joshua constitutes the service which is unavailable using some delivery channels (e.g. digital, telephone, paper/post, face-to-face) and options (e.g. for digital: chat, website app, mobile app, API), or all these are not offered to claimants, or all these do not provide full service, or all these are not supported equally, or all are not reliable or available every hour of every day'
DBD CornucopiaDBD_Cornucopia
2025-11-20

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Queen of Cornucopia (CO-Q). The card's focus is confirmation checks. Full details at digitalbenefits.uk/deck/cornuc

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Queen of Cornucopia card with text 'Noah implements features with a lack of sufficient warnings or confirmatory steps, especially around the most critical choices and actions (i.e. those having a major effect on eligibility, award level, payment or penalty)'
DBD CornucopiaDBD_Cornucopia
2025-11-19

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Queen of Architecture (AR-Q). The card's focus is hidden features. Full details at digitalbenefits.uk/deck/archit

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Queen of Architecture card with text 'Arlo sets up some features to be only available on request (i.e. claimants have to know about them and then ask to use them), and/or features to be only available dependent upon factors beyond claimants' control (e.g. visible but requiring a government official to enable them)'
DBD CornucopiaDBD_Cornucopia
2025-11-18

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Three of Trust (TR-3). The card's focus is data verification. Full details at digitalbenefits.uk/deck/trust/3

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Three of Trust card with text 'Max does not institute anything for claimants to know the sources of data about themselves imported from elsewhere, and/or provide the ability to view, check and verify it'
DBD CornucopiaDBD_Cornucopia
2025-11-17

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Three of Porosity (PO-3). The card's focus is undermining third party integration. Full details at digitalbenefits.uk/deck/porosi

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Three of Porosity card with text 'Teddy expressly discourages third party service integration either overtly (e.g. banning such integrations in terms of use, making integration illegal) or covertly (e.g. extensibility and customisability not promoted, blaming integrations for problems, failing to maintain integration points such as an API, deliberately breaking integrations)'
DBD CornucopiaDBD_Cornucopia
2025-11-16

The deck has been shuffled again. The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Two of Cornucopia (CO-2). The card's focus is blandness. Full details at digitalbenefits.uk/deck/cornuc

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Two of Cornucopia card with text 'Hannah applies styling which is uninspiring and/or insipid and/or feels institutional'
DBD CornucopiaDBD_Cornucopia
2025-11-15

The Digital Benefits and Disbenefits Cornucopia croupier has dealt the Three of Architecture (AR-3). The card's focus is paper-based processes. Full details at digitalbenefits.uk/deck/archit

DBD Cornucopia is a practical tool for teams implementing welfare benefit e-government services. It assists system review to identify how digitisation choices affect claimants adversely.

Image of the DBD Cornucopia Three of Architecture card with text 'Oakley pulls the service into a shape which largely or completely excludes the use of paper for any input and output by claimants (e.g. submitting information on paper forms, formatting output for print, sending and receiving formal correspondence by post)'

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Version: 2025.07
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