Q&A: Flight Centre Travel Group Global Chief Experience Officer John Morhous
BeOne travel manager Pedro Ceron last month interviewed Flight Centre chief experience officer John Morhous during an online meeting of The Company Dime's Buyers Council. "The beast in the room is OpenAI ... it's attention economics," Morhous told Ceron. OpenAI's browser can book through Concur "by just a prompt."
Visa Leaves Amex GBT’s CWT For Navan
Visa is switching to Navan from CWT, now owned by American Express Global Business Travel, itself part-owned by Visa rival American Express Co., to become one of Navan's largest customers.
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Op Ed: Tony O’Connor On A Possible Cause Of CTM’s Troubles And Some Implications
Consultant Tony O'Connor of Butler Caroye discusses how CTM got into an accounting mess, why it's not alone and where travel management companies may learn lessons.
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Notebook: AI, Content Access And Payments To Reshape Travel Management (w/Audio)
A pair of consultants last week discussed the AI-driven disruption, content fragmentation, payment convergence and trust issues facing travel buyers.
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https://www.thecompanydime.com/notebook-ai-content-payments-travel-management/
BCD Travel Hires JTB Exec As Rivals Face Change In Japan
At a time when its main rivals in Japan face realignment, BCD Travel moved to reinforce its leadership in the region.
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Op Ed: Charles De Gaspe Beaubien On The AI Tipping Point In Meetings And Events
AI enables meeting planners to focus on strategy and people while AI handles logistics, compliance and data, according to Groupize's founder.
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https://www.thecompanydime.com/op-ed-charles-de-gaspe-beaubien-artificial-intelligence-meetings/
How Companies Are Preparing Workers For Entry To The United States
Companies should give travelers written proof of employment and trip purpose to minimize border disruptions in the face of heightened U.S. immigration scrutiny.
https://www.thecompanydime.com/companies-preparing-workers-us-entry/
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TMC Metrics To Watch For Years To Come
AI is transforming TMCs into "a completely different business," said one travel management company CFO. Publicly traded competitors are providing a window into the impact.
https://www.thecompanydime.com/travel-management-company-financial-productivity-metrics/
Amex GBT Puts Numbers To CWT's Decline
Amex GBT originally estimated that CWT would add $850 million in annual revenue. That's now $700 million.
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Car Rental Giants Say They’ll Try Harder
Travel buyers have reported customer service issues and complaints about poor vehicle quality. Car rental execs, too, sound fed up. "We’re serious about moving this business out of the commodity trap," said Avis Budget's CEO.
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CTM Boosts Cash, Borrowing Capacity As It Awaits Financial Audit
As trading in Corporate Travel Management shares remained suspended pending an audit review, it presented a positive picture of performance.
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Notebook: Why And How To End Travel Management Company Relationships
Travel management pros at the Business Travel Show America advised buyers to try to repair relationships with TMCs before walking away, plan exits early and document everything.
https://www.thecompanydime.com/notebook-travel-management-company-relationships/
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Humans Included As Navan, OpenAI Ply Next-Gen Technology
If any corporate duo were set to remove humans from travel management, one would think Navan and OpenAI would be it. Both have been hiring travel management people.
Corporate Travel Tech Sage Norm Rose Implores Buyers To Control Their Destiny (w/Audio)
Analyst and consultant Norm Rose says corporate buyers must stop waiting for permission to innovate in the areas of AI agents, blockchain and digital identity.
https://www.thecompanydime.com/corporate-travel-tech-norm-rose/
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Direct Connect Debate Is Also About Who Pays For Travel Management
Announced in July, a United Airlines investment in Blockskye, a travel management company using direct connections, prompted questions about favoritism from advocates of the establishment.
https://www.thecompanydime.com/direct-connect-travel-management/
Cerebri Buys InterplX Expense Solution To Get Into Guest/Non-Profiled Corporate Travel
Data analytics company Cerebri AI on Sept. 30 bought expense system InterplX from Serko to build a solution for non-employee corporate travel.
https://www.thecompanydime.com/cerebri-guest-non-employee-travel/
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In AI Booking We Trust, Maybe
Some polls show business travelers ready to accept AI technology's top recommendations for flights and hotels. Buyers aren't quite there yet.
