The momentum is palpable. 💫 In our monthly, cross-government #userResearch exchange, we had 17 colleagues from 10 organisations today – from all levels of government and all across the country.
#userresearch
"Sometimes you go into user research with a hypothesis and the research validates it. That’s great. That’s easy. But what I really love is when you go in with a hypothesis and the research totally flips it on its head. That’s when you learn the most."
Research can inform good public policy. Or not.
A European parliamentary committee wants to ban labels that refer to ANIMAL products—such as sausage, burger, or milk—from VEGETARIAN product packaging. The reason they give: these labels cause confusion for consumers.
Research suggests otherwise. A survey of 20,000 consumers shows 96% know a "vegetarian sausage" is "a sausage without meat."
Consider:
• tofu sausage
• veggie burger
• oat milk
Were you confused?
“ There is nothing more powerful than watching people try to use your services”
https://design.scotentblog.co.uk/from-service-designer-to-user-researcher/
Service design and the Mario complex
At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be.https://duncanstephen.net/service-design-and-the-mario-complex/
這週開始我會把在其他地方貼的、與產品管理相關的文貼過來，歡迎大家指教參考。第一波應該會以每週五的短句為主，如果有興趣看週一、週三比較長的內容，歡迎到 www.bobchao.net 選個自己常用的 SNS。
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「能不能舉一個實際發生過的例子呢？」
任何形式的訪談，我都推薦適時放進這句話。藉由過去的故事了解當時發生的事實，而非對方詮釋後的想法。實際例子往往比結論還能獲得更多背景資訊。🎯
There is nothing more powerful than watching people try to use your services.
They’ll struggle with things that you never realised were difficult. They’ll stumble over language that you thought was clear. They’ll point out things that you missed because you were too close to the project. Everyone should try to observe user testing if they get the chance, especially senior managers.
https://design.scotentblog.co.uk/from-service-designer-to-user-researcher/
Imagine Teams as more than just a platform. Through smart user research, every feature becomes purposeful, every chat more meaningful, and employee experience takes center stage. Dive in to learn strategies that match technology to actual team needs.
Read more 👉 https://lttr.ai/Ak9Il
Happy Tuesday lovely people...
...last call for tomorrow's online event from 6–8.30pm
'AI + UX: Responsible Futures and the Human Side of Innovation'
Including Ramla Anshur, Tuli Faas, Claire Bown, Alishba Shakoor.
Curated by Julia Petretta.
We look forward to seeing you there! The webinar registration page is in our Luma calendar event - link is below ⬇️
Design is guesswork without, user personas
We all talk about User Personas, but few really get why they matter.
A persona is a fictional character built from user research, helping you see who will use your software and why.
User Personas give your product a face, a voice, and a focus.
They’re fictional, but built on truth.
Without them, design is guesswork.
With them, design is strategy.
#UpslideDesignStudio #UXDesign #ProductDesign #EnterpriseSoftware #UserResearch #UserPersonas #Figma
There’s a common misconception that the #Business Model Canvas (BMC) is only for founders.
But in reality, it’s just as important for designers.
Because when you understand how the business works,
you design experiences that create value;
for both the user and the company.
When you see the bigger picture,
you design with purpose, creating real impact.
#UpslideDesignStudio #Upslide #UXDesign #UIDesign #BMC #Ent erpriseUX #Figma #UserResearch #UIUX #SaaS #Designthinking #ProductDesign
Added a few thoughts on the #sludge audit tool to this week’s notes (cc @weeknotes-bot.bsky.social) —
It’s a powerful tool and approach. However, it requires quite a mature setup to bring #serviceDesigners, #userResearchers & data analysts to the task.
💭👇🏻
verwaltungsgestaltung.de/notizen/2025...
RE: https://bsky.app/profile/did:plc:cmith4m3qzwqeocqn2ptgwft/post/3m5475zoob222
Week #184 at the Digital Servi...
Một công ty chi 40.000 USD phát triển tính năng lớn nhất nhưng chỉ 6% khách hàng sử dụng. Bài học đắt giá về tầm quan trọng của nghiên cứu người dùng và xác thực nhu cầu trước khi đầu tư xây dựng sản phẩm.
#SaaS #ProductDevelopment #UserResearch #StartupLife #BàiHọcKinhDoanh #PhátTriểnSảnPhẩm #NghiênCứuNgườiDùng
https://www.reddit.com/r/SaaS/comments/1orvkde/our_biggest_feature_is_used_by_6_of_customers_and/
The article he links to was not written by me. It is by my colleague @lornahayton
btw, wenn du #UserResearch mit besseren Fragestellungen für valide Ergebnisse zur Entwicklung deiner digitalen Produkte brauchst: Ping me. 👋
(Ich kann auch ohne Meckern.)
#UXR #UX
PRODUCTHEAD: Treat AI agents like interns
» Delegate the same kinds of task to an AI agent as you would to an intern
» Generative AI won’t help you find product differentiators
» Evals are a way of checking the quality and effectiveness of your LLM and AI tools
#prodmgmt #AIAgents #AIEvals #generativeAI #quality #userResearch
📖 Read more: https://imanageproducts.com/producthead-treat-ai-agents-like-interns/
Sometimes the most difficult part of the research process can be getting full buy-in from the project team. This can be especially true when the team have strong opinions on what needs to be done and the research is contradicting this. This can lead to conflict and the validity of the research being questioned. However, there are ways to bring the project team with you and get their buy-in and support at every stage of a project.
🕵️♂️ Muốn tuyển & phỏng vấn người dùng mục tiêu nhưng mệt mỏi vì LinkedIn “no‑show” và các công cụ trả phí đắt đỏ? 🤔 Chia sẻ cách tiếp cận hiệu quả, kênh tuyển miễn phí, mẹo sắp lịch nhanh! #UserResearch #NghiênCứuNgườiDùng #Recruiting #SaaS #UX #Startup #KháchHàng #PhảnHồi #ValueProposition
https://www.reddit.com/r/SaaS/comments/1o2vfie/user_research_recruiting_users/
Một venture studio đã tạo ra MVP trong 4 tuần để phỏng vấn người dùng ảo bằng AI, giúp tiết kiệm thời gian và chi phí so với các phương pháp truyền thống như Wynter và Userinterviews. Kết quả cho thấy insight thu được tương đồng với chi phí lớn và thời gian dài trước đây.
#AI #UserResearch #Startups #CôngNghệ #NghiênCứuNgườiDùng #KhởiNghiệp
https://www.reddit.com/r/SaaS/comments/1o1cbtt/we_burned_on_wynter_userinterviews_a_4week_mvp/
Big tech is laying off user researchers in droves, because it believes that coercing its customers is more profitable than silly things like "making good products people want to buy."
But now the FAFO pendulum is coming around, with Amazon's $2.5B dark pattern settlement and #a11y lawsuits galore.
#UX #UserResearch #tech #software
https://productpicnic.beehiiv.com/p/ux-so-bad-that-it-s-illegal
Client Info
Server: https://mastodon.social
Version: 2025.07
Repository: https://github.com/cyevgeniy/lmst