💫 New Discernible Experience!

OpenAI announced ChatGPT can now analyze health data and track symptoms. Users are already sharing mental health struggles and personal health information with the AI.

However, ChatGPT has weaker privacy protections than your doctor’s office.

This week’s Discernible Experience simulation explores the communication challenges when consumer health AI tools face a privacy breach.

Inspired by privacy advocates’ concerns about ChatGPT’s health features and the regulatory gray zone where AI health tools operate.

Subscribe to join: https://discernibleinc.com/experience

Your supplier just compromised millions of your users.

The technical fix is straightforward, but the communication challenge is not.

How do you explain to customers that your supplier became malicious without looking like you’re making excuses?

Our newest Discernible Experience practices the stakeholder coordination and multi-audience communication skills that turn supply chain incidents into demonstrations of operational maturity.

1 hour + real pressure = practical skills

Subscribe to Discernible Experience to join our weekly simulations: https://discernibleinc.com/experience

New Mini Discernible Experience!

A critical security vulnerability is discovered during a routine system audit, but team members disagree on the severity and immediate reporting requirements.

💫 Communication Challenge: How would you facilitate a constructive team discussion to reach consensus on the incident's impact and next steps without creating internal friction?

#SecurityCommunications #IncidentResponse

If you like thinking through communication challenges like these, subscribe to our weekly Discernible Experience and sharpen your strategic comms skills.

DiscernibleInc.com/experience

Security professionals are constantly trying to translate technical concepts into business language, yet critical concerns still get deprioritized. Muted Group Theory explains why this happens and reveals strategic communication approaches that go beyond better translation.

(Remember, influence isn’t just about adding more fuel, but removing friction.)

New blog post from CEO @Wednesday 👇

https://discernibleinc.com/blog/why-security-communication-feels-so-hard-and-what-to-do-about-it

Your AI service provider has a critical vulnerability that's exposing customer conversation snippets across different client platforms.

💫 Communication Challenge: How would you approach customer communications when the root cause is a third-party service you've integrated?

#DiscernibleExperience #IncidentResponse #SecurityCommunications

🎉 New Discernible Experience launching this week!

Healthcare Insider Threat: When Curiosity Breaches Trust Wednesday, December 10 | 12-1pm ET

This new simulation is based on a real Harris Health incident where an employee improperly accessed patient records for over 10 years before being discovered. The FBI investigation required a 4-year notification delay, creating one of healthcare's most complex communication challenges.

You'll practice drafting real incident communications:

→ Coordinating with law enforcement when investigations conflict with regulatory deadlines
→ Explaining notification delays to affected patients
→ Creating clinical staff talking points

This is our final Discernible Experience for 2025 -- we'll be back in January with brand new scenarios!

Subscribe for a new experience every week: https://discernibleinc.com/experience

A ransomware attack has completely halted production across 12 manufacturing facilities in different countries, costing $20 million per day.

💫 Communication Challenge: How would you coordinate communication across multiple time zones, languages, and regulatory environments during this crisis?

#DiscernibleExperience #IncidentResponse #SecurityCommunications

If you want more experience thinking through communication challenges like these, subscribe to our weekly Discernible Experience.

By calling software "technology" instead of products, we've avoided decades of product safety standards and accountability.

Lisa LeVasseur, the Executive Director at Internet Safety Labs, breaks down why consent frameworks have failed, how many digital products follow the tobacco industry's manipulative playbook, and what security and privacy leaders can actually do about it.

New on the Discernible blog -- a conversation about moving from damage control to product safety advocacy: https://discernibleinc.com/blog/calling-technology-magic-is-bad-communication

During our new Discernible Experience this Wednesday, subscribers get to practice:

✓ Building evidence-based cases that persuade executive
✓ Adapting technical security recommendations for different stakeholder priorities
✓ Creating sustained leadership commitment (not crisis-driven panic that fades in 2 weeks)
✓ Communicating abstract threats into concrete business scenarios

Inspired by the recent European airport ransomware attacks, this scenario challenges you to navigate the delicate balance between "appropriately concerning" and "Chicken Little fear-mongering."

The hard part isn't knowing what security controls to implement. The hard part is convincing stakeholders to prioritize them.

Subscribe to join: https://discernibleinc.com/experience

Your third-party AI service has been inadvertently exposing customer conversation data through its API responses for six weeks.

💫 Communication Challenge: How would you coordinate messaging between legal, customer success, and technical teams?

#DiscernibleExperience #IncidentResponse #SecurityCommunications

Messaging is the words you use, but communication is the strategic effort to change what someone thinks, feels, or does.

Read our new blog post 👇

https://discernibleinc.com/blog/messaging-vs-communication

Our Discernible Experience team is off this week.

We’ll see you December 3, with a brand new 1 hour communications experience in ransomware!

Discernible Experience Mini:

Your new DDoS protection system is accidentally blocking 89% of legitimate customer traffic. Customer support is fielding hundreds of angry tickets.

💫 Communication Challenge: What talking points would you provide to your support team that explain the technical issue?

#IncidentResponse #SecurityCommunications

A few weeks ago, we ran a Discernible Experience on open source supply chain incidents. Everyone analyzed the same fictional company's communication failures. Everyone had the same stakeholder feedback.

But when asked what infrastructure to build before the next incident, their recommendations were radically different:

-- One team focused on lean, fast processes.
-- One team prioritized formal, tiered systems.
-- One team optimized empowering individual messengers over corporate control.

All three approaches were defensible. All three would fail at the others' organizations.

Your mental models about "how companies work" shape what you think "good incident response" looks like. And if your team hasn't made those mental models explicit, you're going to discover the disagreements in the middle of an incident.

Here's a write up about what we learned when three teams interpreted the same company three different ways -- and why your incident response should look nothing like anyone else's.

Read the full post → https://discernibleinc.com/blog/why-your-incident-response-should-be-unique

If you like thinking through communication challenges like these, subscribe to our weekly Discernible Experience and sharpen your strategic skills.

DiscernibleInc.com/experience

#DiscernibleExperience #IncidentResponse #SecurityCommunications

A senior data engineer is leaving your company and has downloaded 2.3 TB of sensitive customer data. Your CISO wants an immediate assessment.

💫 Communication Challenge: How would you map out which stakeholders need to be informed, and what information they should receive?

#DiscernibleExperience #IncidentResponse #SecurityCommunications

You cannot adequately demonstrate empathy and competency when your communications look like form letters. The details matter. The context matters. The specific circumstances of THIS incident affecting THESE people at THIS moment — all of it matters.

Templates can’t capture any of that.

https://discernibleinc.com/blog/template-trap

#IncidentResponse #SecurityCommunication

When a DeFi protocol loses $128M despite 11 security audits, the hardest questions aren’t technical — they’re strategic.

Our newest Discernible Experience drops you into the Balancer exploit aftermath:

How do you coordinate incident response across blockchains you don’t control?

What do you say when your trust signals just failed spectacularly?

Who do you prioritizes when users, legal, and partners all need different things?

Subscribe to join: DiscernibleInc.com/experience

A few months ago, HBR published an article reframing how we think about team performance & we saw significant implications for how CISOs communicate with boards.

The article introduces the concept of “super-facilitators” or people who just perform well but also elevate everyone around them. Chris Paul has done this across four NBA teams, each posting its best record ever after he joined.

A new blog post from CEO @Wednesday applies super-facilitation to security leadership & how we engage with the board.

https://discernibleinc.com/blog/ciso-as-super-facilitator-elevating-board-c-suite-security-leadership

New Discernible Experience: The Feature That Overshared

Join our Slack community this Wednesday to lractice responding to a privacy violation caused by product design.

You’ll experience:

▪️Recognizing when product design creates privacy violations
▪️Coordinating response across engineering, legal, and customer-facing teams
▪️Explaining technical privacy issues to non-technical users
▪️Writing communications that rebuild trust after systemic design failures

Subscribe now to join this experience!