@dancinyogi Retail workers get a lot of abuse. I've done retail. Some customers love making up stories to try to get retail workers fired. I was witness to a lot of that.
Most retail workers do not want to work retail at the best of times. Christmas is one of the worst of times. Christmas is misery for retail workers - they're rushed off their feet, have to deal with insane traffic to get to a job that makes them miserable. Nobody wants to work retail. It is the lowest bar above unemployment.