Division of Information Technology at Cal State Monterey Bay. 🦦
🚨Technology Help Desk Phone unavailable: Jan 13, 2024🚨
Due to a staffing issue, the #CalStateMontereyBay Technology Help Desk Phones (831-582-4357) will be unavailable on Monday January 13, 2025.
Need tech help and we're not available? Submit a problem ticket and we'll get back to you as soon as we can: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/ServiceCatalog?CategoryID=18931
#TechnologyHelpDesk #TechHelp #TechnologyHelpDeskOutage #outage
🚧 Clearpass radius server upgrade: Jan 11, 2025 at 8:00 am. 🚧
We will be upgrading the Clearpass radius server at 8:00 am on Saturday Jan 25, 2025. An outage is not expected but is always possible.
If you lose Wi-Fi please place a problem ticket: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/ServiceCatalog?CategoryID=18931
🚧 Wi-Fi upgrades: Jan 11, 2025 from 4:00 am to 8:00 am.🚧
#CalStateMontereyBay's IT team will be upgrading the operating system on Wi-Fi on Saturday Jan 11, 2025 starting at 4:00 am.
This maintenance is expected to last four hours and will cause intermittent Wi-Fi outages during the maintenance window.
🚧 Switch upgrades: Jan 8 - Jan 15 from 4:00 am to 4:30 am.🚧
#CalStateMontereyBay IT will perform switch upgrades:
Jan 8, 2025: Buildings 1-100 (except for 43 and 53).
Jan 9, 2025: Buildings 201, 504, 506
Jan 10, 2025: Buildings 508, 552, 902
Jan 14, 2025: Ryan Ranch, Steinbeck, Baseball field and Stadium.
Jan 15, 2025: Campus-wide outage expected during window.
Jan 16, 2025: Building 11 - no outage expected.
Jan 17, 2025: Building 41a - no outage expected.
On #CalStateMontereyBay owned computers, you may be prompted to update Zoom, then get an error that an admin needs to do it.
Workaround:
On a Windows computer go to your start menu and look for ManageEngine Self-Service Portal. Find Zoom and install version 6.2 by clicking on the install button.
On an Apple look for Self-Service in your Applications folder and launch it. Find Zoom and install.
If this does not work for you please submit a Software Problem Ticket: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/ServiceDet?ID=53641
**Update: This issue has been resolved 10:30 a.m. 10-15-24
🚨 Campus Data Warehouse unavailable Friday October 25, 2024 at 8:45 a.m.🚨
We are aware of a message when trying to log into the #CalStateMontereyBay production instance of Campus Data Warehouse.
We are currently investigating the issue.
**Update: Resolved 9:35 a.m. 10-25-24
🚨 Certificate issue with GlobalProtect VPN Friday October 25, 2024 8:00 a.m.🚨
We are receiving multiple reports from #CalStateMontereyBay employees that are unable to connect to the GlobalProtect VPN because they are receiving a certificate error.
We are aware of this issue and working to resolve it.
Update: Issue resolved.
🚧 GlobalProtect VPN connection issue on Oct. 14, 2024 at 9:00 a.m.🚧
We have received reports of customers being unable to connect to #CalStateMontereyBay's GlobalProtect VPN.
We are investigating the issue but have no estimated time of repair at this time.
If you are having issues connecting to the GlobalProtect VPN please submit an Account Access problem ticket: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/TicketRequests/NewForm?ID=gnDM5i8ggoY_&RequestorType=Service
🚧 Firewall operating system upgrade on Saturday Oct. 12, 2024 from 6:00 a.m. to 8:00 a.m.🚧
We will be updating the border and server farm firewall operating system on Saturday October 12, 2024 starting at 6:00 a.m.
The expected maintenance window is two hours and we do not expect any disruption to customers during the maintenance.
🚧 Scheduled outage of #CalStateMontereyBay's OASIS and CMS Employee Resources due to the PeopleTools 8.60 upgrade on Saturday October 19, 2024 2:00 p.m. through Monday October 21 6:00 a.m.🚧
We will be upgrading our OASIS and CMS Employe Resources systems to PeopleTools 8.60.11 beginning Saturday October 19, 2024 starting at 2:00 p.m. through Monday October 21 at 6:00 a.m.
Customers will not be able to access OASIS and CMS Employee Resources during this maintenance window.
🚧 Wi-Fi maintenance, October 3, 2024 at 8:00 p.m.🚧
Information Technology will be applying an important patch on the #CalStateMontereyBay Wi-Fi system on Thursday October 3rd.
The maintenance window is approximately one hour, during with time, customers may experience issues with logging into the campus Wi-Fi or staying connected to the campus Wi-Fi.
**Update: This issue with ARC GIS has been resolved.
🚧 ARC GIS unavailable October 1, 2024 🚧
Due to a change with how ARC GIS handles its licensing, we are aware that customers may be having issues with using their ARC GIS software both in the labs at #CalStateMontereyBay and individually.
We are working on fixing this.
For more information please visit csumb.edu/gis.
🚨 ☎️ Verizon issues causing SMS multifactor authentication issues- September 30, 9:00 a.m.☎️ 🚨
Customers who use SMS as their multifactor authentication method at #CalStateMontereyBay may be unable to authenticate due to a widespread Verizon issue.
Workaround: You should be able to use a secondary method of authentication should you have one configured. Contact the help desk for assistance setting up Okta Verify or Google Authenticator at 831-582-4357.
**Update September 25, 2024 at 10:47 am: This issue seems to have resolved. We will monitor to make sure.
🚨 Adobe Sign login issue on September 25, 2024 at 10:20 a.m.🚨
The Technology Help Desk has received reports that customers are having issues logging into Adobe Sign from their #CalStateMontereyBay dashboards.
We are aware of this issue and working on a resolution.
Update: Maintenance completed
🚧 Tanimura & Antle Library (bldg 508) network maintenance, September 26, 2024 from 4:00 a.m. to 4:15 a.m.🚧
Information Technology will be performing a network maintenance on switches in the Tanimura & Antle Library (bldg 508) at #CalStateMontereyBay between 4:00 a.m. and 4:15 a.m.
Restart computers after the maintenance if you can't connect. If you still can't connect, contact the Technology Help Desk at 831-582-4357
Update: Maintenance completed
🚧 Chapman Science Academic Center (bldg 53) network maintenance, September 25, 2024 from 4:00 a.m. to 4:15 a.m.🚧
Information Technology will be performing a network maintenance on switches in the Chapman Science Academic Center (bldg 53) at #CalStateMontereyBay between 4:00 a.m. and 4:15 a.m.
Update: Maintenance completed
🚧 Network switch upgrade maintenance in IT Services (bldg 43) on Sept. 19, 2024 at 5:00 p.m.🚧
The #CalStateMontereyBay IT department will be performing necessary network maintenance to upgrade the switch in the IT Services Building (bldg 43) on September 19, 2024. This will start at 5:00 p.m.
The maintenance window is expected to be 30 minutes.
Customers can expect to lose their network connectivity during this timeframe.
Update: Maintenance completed.
🚧 Network maintenance in Ocean Hall (bldg 86) on September 9, 2024 at 10:00 p.m.🚧
Information Technology will be performing network maintenance in Ocean Hall (bldg 86) on Monday September 9, 2024 starting at 10:00 pm.
The maintenance window is expected to be about 30 minutes.
Note: If you experience issues connecting after the maintenance please restart your device. If you restart and still experience issues please contact the help desk at 831-582-4357.
🛑💻️𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗛𝗲𝗹𝗽 𝗗𝗲𝘀𝗸 𝗶𝗻 𝘁𝗵𝗲 𝗹𝗶𝗯𝗿𝗮𝗿𝘆 𝘄𝗶𝗹𝗹 𝗰𝗹𝗼𝘀𝗲 𝗮𝘁 𝟭:𝟬𝟬 𝗽.𝗺. 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟲, 𝟮𝟬𝟮𝟰.💻️🛑
Due to a staffing issue the Technology Help Desk in the Tanimura & Antle Library at #CalStateMontereyBay will be closing today, September 6, 2024 at 1:00 p.m.
You can still call us at 831-582-4357 until 5:00 p.m. or report a problem online: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/ServiceCatalog?CategoryID=18931
We'll reopen with our normal Saturday hours tomorrow.
#TechnologyHelpDesk #ClosingEarly
Update: Issue resolved.
🚧 Onbase Connection Issue, September 3, 2024 at 12:20 pm🚧
#CSUMB's OnBase ODBC connections are not working. This affects all of our OnBase forms.
We are aware of this issue and working on a resolution but do not have an estimated time of repair.