@davidgerard The recommendations in the report are certainly … something. PwC recommend that the municipality should use “generative and agentic AI” for case handling, automating archival systems, answering enquiries, and developing “adaptive courses for employees”.
The full report is here (as a PDF and in Norwegian, I’m afraid): https://www.pwc.no/no/publikasjoner/evaluering-av-bruk-av-kunstig-intelligens-i-tromso-kommune.html