The Register: Moody humans should let AI handle bad public feedback first, study finds. “Don’t tell the folks over at the r/BusinessTantrums subreddit, but it looks like companies opting to use what a group of researchers call automated review monitoring systems (ARMS) are substantially less likely to let staff respond publicly to negative reviews, and are also far more likely to make actual […]
https://rbfirehose.com/2026/03/13/the-register-moody-humans-should-let-ai-handle-bad-public-feedback-first-study-finds/