Aira Service Update – Service Restored

As of 3:30 PM PST, Aira services are back up and running following a global issue with our hosting platform provider. You should now be able to initiate new calls and access the Aira Explorer and Aira ASL apps as normal.

Please note that there may still be intermittent issues as the cloud platform is fully restored to stable operation.
Our team continues to closely monitor the situation and will provide additional updates as needed. Thank you again for your patience and understanding during this disruption.

For further support, please contact our Customer Care Team:
Phone: 1-800-835-1934
Email: support@aira.io
Hours: 6:00 AM to 6:00 PM PST, every day of the week

Aira Service Update – Service Restored

As of 12:30 PM PST, Aira services are back up and running following a global issue with our hosting platform provider. You should now be able to initiate new calls and access the Aira Explorer and Aira ASL apps as normal. However, please note that there may still be intermittent issues as the cloud platform is fully restored to stable operation. Our team continues to closely monitor the situation and will provide additional updates as needed. Thank you again for your patience and understanding during this disruption.

For further support, please contact our Customer Care Team:

Phone: 1-800-835-1934
Email: support@aira.io
Hours: 6:00 AM to 6:00 PM PST, every day of the week

Aira Service Update: We are currently experiencing a service outage due to a global issue with our hosting platform provider. This outage is impacting Aira's services, and until the issue is resolved, users will not be able to initiate new calls or log in to the Aira Explorer or Aira ASL apps.

Our team is actively monitoring the situation and will provide hourly updates as the situation evolves. Thank you for your patience and understanding.

Meet Claire Stanley, a passionate advocate for blind and low-vision rights and Director of Advocacy & Governmental Affairs for the American Council of the Blind. Learn about her journey, her work, and how technology like Aira supports her independence.

Read More: https://aira.io/claire-stanley-advocate-for-blind-and-low-vision-rights/

#Accessibility #Advocacy #BlindCommunity #AssistiveTechnology

Aira at the 2025 NYC Blind Travel Foundation Media Weekend!

Aira is proud to sponsor the 2025 Blind Travel Foundation, providing visual interpreting minutes for grant winners' travel projects. We joined grant winners, co-sponsors (Two Blind Brothers & Feeldom), and the BTF team for a weekend of connection and exploration.

A highlight was a tactile tour of The Metropolitan Museum of Art, enhanced by Aira's geofencing for free visual interpreting and AI. The tour brought exhibits to life through visuals, textures, and an amazing guide.

We're excited for our third year partnering with this impactful organization and eager to follow upcoming projects, including an accessible outdoor guide, a blind music education podcast, and a video series on blind history. Learn more: https://www.blindtravel.org/

#Inclusion #OnMyTerms #AccessForAll #AccessibleTechnology #Blind #LowVision #AccessibilityForAll

@sapphireangel @startrek2025 It's not the most common use case, but we're glad people have option for access when needed!

Get ready to bank on winning! 🎉 Aira is giving away a pair of Meta Ray-Ban smart glasses OR 200 minutes of service! Use Aira with our banking partners between June 1-30, 2025 for a chance to win. Details here: https://mailchi.mp/aira/bank-on-it-giveaway #AiraGiveaway #SmartGlasses #BankingAccessibility

@simon @hallen We recognize the continued frustration of those outside of the U.S. Our team consistently advocates for expanded access including pursuing international Access Partners and passing along feedback when major launches are limited. We want to see access as far and wide as possible.

When it comes to projects involving partner companies, our team is required to adhere to specific communication guidelines and is limited in the shaping of certain pieces of content (ie. the google form), what we can share, and how we can share. We know the eligibility was not highlighted and we will pass along that feedback to our partner for consideration in future messaging.

The first page of the form lists eligibility. On the second page of the form is stated "At this time, the Aira Trusted Tested program is only available to US residents. However, by signing up, we can contact you if the program expands. You can also opt-in to receive marketing from our partner company Aira, about this program or others."

Aira x Google: Innovations in AI Explained on Double Tap!

What does Aira’s new partnership with Google and DeepMind mean for blind and low vision users?

On a special episode of Double Tap, Aira CEO Troy Otillio breaks down how visual interpreting is evolving with AI — from the debut of Aira’s AI Visual Interpreter, powered by Project Astra, to what’s next with smart glasses and memory-aware AI.

- Built through the Build AI initiative with thousands of users
- A natural, conversational tool for real-time interpreting
- Backed by human agents for trust and safety
- Open to Trusted Testers — help shape what’s next

Listen now 🎧 https://doubletaponair.com/inside-airas-ai-future-with-google-deepmind/
Join the waitlist → https://aira.io/projectastra/
FAQ → https://aira.io/introducing-project-astra-join-the-trusted-testers-waitlist-today/

*Currently U.S. only (some state exclusions). Not eligible? Apply to show demand and help us advocate for global access.

#DoubleTap #AiraAI #ProjectAstra #AIForAccessibility #InclusiveInnovation #BuildAI #BlindTech

@alexchapman Our current geographic limitations do apply. We do, however, encourage even those outside of geographic parameters to apply to showcase the global demand and support advocacy for future expansion.

@jscholes @FreakyFwoof @CallumStoneman For our current AI image chat, you can have an Interpreter Verify the description if you request it, in app. For our newest launch, Aira AI powered by Project Astra, each interaction during this phase will be observed by a human Visual Interpreter for safety and corrections, as needed to complete a task.

@Jage @DavidGoldfield Thanks for catching that! We're passing along your feedback to the Google team.

@CallumStoneman We don’t currently have a confirmed timeline or guarantee for the expansion of this program. However, our team is hopeful about that possibility. The more we can raise awareness and demonstrate the demand—especially by showing how many people are interested in seeing it available in other countries—the more we can help influence its potential growth. For this reason, we encourage you to sign up for the program and share as far and wide as possible!

@FreakyFwoof @CallumStoneman We also highly recommend that those outside of the eligible locations still complete the form. It's the best way we can communicate the demand to the Google team and advocate for expanded access!

@jscholes @FreakyFwoof @CallumStoneman We know AI can hallucinate often. We're focused on safety with this product and every AI session is observed by a human Visual Interpreter. They will step in, if needed.

@hallen @simon The more people who show interest, the stronger the case we can make for expanding access. We encourage you to sign up and spread the word far and wide. Every voice helps shape what comes next!

@simon @hallen We know limited access is frustrating. The stronger the case we can make for expanding this feature, the more likely future versions will include more areas. That’s why we encourage you to sign up and spread the word far and wide, even to those who aren't currently eligible.

@alexchapman The more people who show interest—especially from different countries—the stronger the case we can make for expanding this feature. That’s why we encourage you to sign up and spread the word far and wide. Every voice helps shape what comes next!

Meet Dorsey Parker, an accomplished musician living with Retinitis Pigmentosa as he takes Aira AI powered by Project Astra on the road in this first look at the future of assistive technology.

This next step in AI Accessibility was made possible thanks to thousands of blind and low-vision Aira users working with our Visual Interpreters throughout the Build AI program. Now, Aira and Google DeepMind are giving you the chance to join our Trusted Testers program to shape what's next.

https://www.youtube.com/watch?v=PibfzdEaw_c

Join the waitlist -> https://aira.io/projectastra/

#GoogleIO #AITools #ProjectAstra #AccessForAll

Aira’s AI Visual Interpreter | Trusted Testers Waitlist Now Open

Over the last year, thousands of members of the blind and low-vision community participated in the Build AI program — shaping the future of accessible technology. Now, in collaboration with Google, we’re announcing Aira’s AI Visual Interpreter powered by Project Astra.

This conversational AI tool provides real-time visual assistance. Whether you’re checking what’s on your thermostat, finding your keys, or identifying what’s in your fridge — Aira AI sees and responds naturally.

Ask:
“Is this milk expired?”
“What temperature is my thermostat showing?”
“Is this the blue shirt or the black one?”
It’s instant, interactive, and backed by professional human Visual Interpreters.

We're launching a trusted testers program to give early access to those who want to explore what’s possible with conversational visual AI.
Join the waitlist → https://aira.io/projectastra/

FAQ & Eligibility → https://aira.io/introducing-project-astra-join-the-trusted-testers-waitlist-today/

#AIForAccessibility #BuiltWithCommunity