Michelle Singletary: Think twice before buying a car-repair contract. #FTC settlement shows why. The regulator ordered #CarShield to pay $10 million, alleging it used deceptive ads and โtrusted personalities to deliver its empty promises.โ
"The FTC said that only after purchasing a contract and โauthorizingโ CarShield to sign it on their behalf did consumers receive their contract, a โdense, 25- to 30-page document, filled with numerous exclusions, terms, and conditions that are not disclosed in CarShieldโs advertising or by its telemarketers.โ
Despite hundreds or thousands of dollars, consumers were often stuck having to pay for the very repairs they were assured would be covered, the FTC said in its complaint."
#baitandswitch #telemarketing
https://www.washingtonpost.com/business/2024/08/02/carshield-service-repair-contract-deceptive-ads/