"You called the IRS on the guy?" - IRA GLASS, Naming Names, This American Life #TAL #ThisAmericanLife #NamingNames #NationalReportIRSTaxFraudDay #IraGlass

I just spent way too much time working through the inflexible menu tree of an online pharmacy. Eventually I talked with a helpful human. I agreed to take a survey afterwards in order to give sharp feedback on the automated menu tree. But of course the survey was automated too. It didn't list any options corresponding to my gripes and didn't let me describe my gripes in my own language.

If you're listening, #ExpressScripts (@expressscripts), it was you.

#IVR, #NamingNames