#OnlineBanking update. Datacenter incident, eh? Does that mean someone hit a switch, or was it a #CyberAttack ?

Customers of #TDBank, #Zelle, and other #banks report multiple issues

by: Dominique Jack

Posted: May 2, 2025 / 08:27 AM EDT
Updated: May 2, 2025

NEW YORK (PIX11) — "Hundreds of customers with TD Bank, Zelle and multiple other banks reported issues with logging into their accounts and sending payments on Friday morning, according to DownDetector.

"Some of the other banks in which customers reported having issues on DownDetector were #NBTBank, #FlagstarBank, #CadenceBank, #WebsterBank, #ParkNationalBank and #NorthwestBank.

"By 8 a.m. almost 800 people reported issues with TD Bank and Zelle with reports continuing to rise. By 10 a.m. users began reporting similar issues with services such as #AllyBank, #ProsperityBank, #BankOfAmerica, #NavyFederalCreditUnion, #CapitalOne and #Santander.

"Representatives for Webster Bank and Zelle told PIX11 News that multiple banks appeared to be experiencing issues due to a third-party vendor. [As I surmised...]

“A third party vendor is experiencing a datacenter incident that is impacting Webster and other banks. We are working diligently with our vendor to resolve any technology access issues our clients may be experiencing as quickly as possible,” the Webster Bank representative said. "

https://pix11.com/news/local-news/customers-of-td-bank-zelle-and-other-banks-report-multiple-issues/

#SoftwareIssue #OnlineBanking #Lemisk

Cadence Bank (#Texas) having problems with online banking

By Jacob Brooks, May 2, 2025

" 'Access to Online and Mobile Banking is temporarily unavailable,' the bank said in a Facebook post Friday morning. 'We are working diligently to restore access and apologize for this inconvenience. In the meantime, you can view your current balance at a Cadence Bank ATM or Live Teller. You can also contact the Customer Service team at 888-797-7711, but please note that higher than usual call volumes may impact wait time.'

https://kdhnews.com/business/cadence-bank-having-problems-with-online-banking/article_524838f2-c0b0-47fc-aa53-9eca39ec7e8a.html

#Banking #CyberAttack? #SoftwareIssue? #USBanks

What we know about the current online banking outage so far?

EDIT -- NOT just on the East Coast. Reports are coming in from California and Texas as well.

It seems to be regional (East Coast) and it's involving regional banks.

Both banks I checked are now displaying error messages.

I *suspect* that these banks are using the same banking platform. (Another bank using a different platform seems to be working fine). The ones that aren't working use #Cloudflare and #Lemisk for their platforms. The one that is working does not.

I've heard debit cards are still working (but haven't tested that out yet).

#Banking #CyberAttack? #SoftwareIssue? #OnlineBanking