Shopify Flow is a powerful automation tool that helps you streamline your business operations. With Flow, you can create custom workflows that trigger actions based on events in your Shopify store.

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They said get rid of real people
They said customers can use bots
What could go wrong

Frontier airlines will no longer let customers call a phone number in order to speak with a live agent. And while the budget airline is known for its cost-cutting measures, most major airlines still operate customer service lines. #airlinenews #customerserviceautomation

https://www.npr.org/2022/11/26/1139291958/frontier-airlines-drops-its-customer-service-line