I've had my new e-bike since the end of August (the old one was returned to #Halfords #Halfrauds as unfit for use after it was replaced once and the second bike also failed after 250 miles of use.
I've now done 380 miles on it since getting it.
Due to DIY and other things getting in the way, there's often long gaps between rides.
But now that better weather is here... I'm hoping that I'll be doing 30-40 miles a week on it... When Work & DIY jobs are out of the way.
11 miles so far this week
#Ebike update number... feels like about 50.
I'm getting my refund.
Basically #Halfords or rather #Halfrauds utterly ignored the CC company. They were contacted and given 2 weeks to respond... the didn't bother. They were sent the CC indemnity and ignored that too.
Meanwhile... after 6 weeks. Their manager finally emailed to say 'nothing wrong with bike' you need to collect it and get an 'independent report done at your expense'
Nope... not happening.
#EBike update
#Halfords or rather #Halfrauds are still playing dumb and saying nothing. Utterly failing to attempt to contact me once in 5 weeks... in spite of emails stating otherwise.
The latest excuse is 'Manager on holiday'... yeah... for 5 fucking weeks apparently.
Waiting for CC company to credit the refund back. They're taking their time too.
Meanwhile, this bike is on the shortlist of replacements.
As is this one
@dutchbarracuda 4 weeks or so now.
The CC company have all of the reciepts, screen shots and log of the online chat.
I had an email from #Halfords #halfrauds this morning again saying that some one would call me and that the 'manager' was on holiday.
I told them I wasn't interested, the manager must be very lucky to be on holiday still after more than 4 weeks and that I want everything in writing... not some false promises made on the phone.
E-Bike update
As expected... #Halfords #Halfrauds have once again failed to contact me as promised last week.
That's ok... because as of tomorrow... It's been 15 days since I returned the bike as defective and rejected it and asked for a refund.
So tomorrow, call the CC company and push through the section 75 claim that I started last week.
I now have chat logs with halfords showing they would contact me and would raise the refund request... and have done neither.
Fuck Halfords.
E-Bike update.
#Halfords or rather #Halfrauds have been utterly silent on the refund. Haven't bothered calling me once in a week.
Can't call them as you just get diverted to a call centre and can't speak to the store itself.
So I called the credit card company to begin the section 75 process. It's covered under that protection.
I just need to contact halfrauds via their webchat and get a record of the chat of me stating I'm rejecting the bike as not fit for purpose and so forth.
E-Bike update
#Halfords or should that be #Halfrauds have remained silent on the bike.
Never contacted me as promised and are utterly silent over me returning the 2nd bike to have failed after less than 400 miles.
I informed them that the bike was being rejected as not fit for purpose, that it was of insufficient quality and durability and that I would only accept a refund of the entire purchase price.
I 'was' willing to purchase another bike from them.
1/2
