When we talk to disabled people, their disability is rarely what defines them.

Some people who run the businesses we support have a disability. That’s just statistically inevitable; around 1 in 5 people in the UK are disabled at any one time.

What defines the people we talk to is not their disabilities, but their ambition. A disability is just a facet of who they are. It’s rarely the central focus of their sense of self.

https://design.scotentblog.co.uk/create-inclusive-personas-without-creating-inclusive-personas/

#a11y #serviceDesign #personas

Want to find out?

#serviceDesign

https://design.scotentblog.co.uk/good-services-scale-an-interactive-assessment/

How bad is your service?

#serviceDesign

https://good.services/writing/what-to-do-when-bad-service-design-is-deliberate

“… the artifact is not the point. You need a process, and a culture, that cares about this stuff.“

#serviceDesign

https://productpicnic.beehiiv.com/p/your-problem-framing-is-sabotaging-your-strategy

As a public servant, I write weekly notes to let people see what I do. In my first full working week, I participated in a 2-day leadership offsite, interviewed more #serviceDesign candidates and prepared new publications. 👋🏻 @weeknotes-bot.bsky.social@bsky.brid.gy verwaltungsgestaltung.de/notizen/2026...

Week #194 at the Digital Servi...

We’ll close our #ServiceDesign role at @digitalservice.bund.de@bsky.brid.gy very shortly. It’s been open for almost 2 months, and we have received some outstanding applications.

Card sorting to improve information architecture

#serviceDesign #UX #IA #webDesign

https://design.scotentblog.co.uk/card-sorting-to-improve-information-architecture/

The first Service Design Breakfast Club of 2026 is this Thursday! Come and join us at @Clearleft's studio in Brighton. It's free and everyone's welcome.

Details: https://servicedesignbreakfast.com

#serviceDesign #brighton #design

What’s noteworthy: The user researcher previously joined our #serviceDesign training (which we opened to other organisations in the autumn) and also attended public-facing meet-ups, showing an interest in our work and culture. 4/X

Along with @PavelASamsonov's post, which Anna links to.

https://productpicnic.beehiiv.com/p/your-metrics-are-an-avoidance-strategy

#ServiceDesign

As a public servant, I write weekly notes to let people see what I do. Today, I’m wrapping up work for 2025. I got a blog post on service thinking and #serviceDesign out, and put our activities in the context of the Federal government’s modernisation agenda. And as delivery heads, we had lunch.

Week #190 at the Digital Servi...

The point of the doing is the doing, not what gets done

https://design.scotentblog.co.uk/the-point-of-the-doing-is-the-doing-not-what-gets-done/

#serviceDesign

How #ServiceDesign and good services contribute to more trust in the state: Sabrina @feuerherd.bsky.social@bsky.brid.gy and I blogged in German 🇩🇪 on the @digitalservice.bund.de@bsky.brid.gy blog. We give an overview of whole services approaches and looked at studies from @oecdgovernance.bsky.social@bsky.brid.gy and @initiatived21.de@bsky.brid.gy.

Wie gute Services Staatsvertra...

RE: https://design.scotentblog.co.uk/the-point-of-the-doing-is-the-doing-not-what-gets-done/

The point of the doing is the doing, not what gets done

#serviceDesign

What if empathy wasn’t just something we talk about but actually practice? Here's an overview of the art & science of design empathy.

This is a summary of the masterclass Froukje Sleeswijk Visser and I gave at MOME Open! We got to move past abstract frameworks and into real, human experiences. Also, we practiced #empathy techniques that help us #designers connect more deeply with users, clients, and colleagues.

Click through for our slides and references. 😃

I'm incredibly grateful to have been able to guide this masterclass! Thank you Froukje, Fanni, Máté, Liliána, and everyone who brought their presence, attention, & love into the space. Also, thank you Áth-Horváth Zsóka for the photo, and shout out to Jens ☺️

And if you'd like us to guide a masterclass like this for you and your team of superheroes, drop me a DM! 🤙🏼

Love and light, dear one!

#design #UX #research #ServiceDesign

https://d3e.co/momeworkshop

“Service design does a lot of things, but it doesn’t do anything alone.” — Alistair Greo #ServiceDesign H/t @claragt.bsky.social@bsky.brid.gy

“Products generate outputs, services lead to outcomes” — @teropsv.bsky.social@bsky.brid.gy #ServiceDesign #Product #Services H/t @stradella.bsky.social@bsky.brid.gy

"All online activity generates carbon emissions. Every image downloaded, every click, server call and visit to our site. These types of interactions generate Scope 3 emissions. Lowering these emissions helps Scottish Enterprise towards achieving our Net Zero targets. And, for our users, the user experience is improved, along with SEO, because pages load faster and they use less data interacting with our sites."

#serviceDesign #UXdessign #Carbon #CO2

https://design.scotentblog.co.uk/reducing-carbon-emissions-from-our-websites/

“Text alternatives” is the first guideline of the first principle of WCAG 2.1. It’s literally the first thing to think about – and the reason why is pretty simple: not everyone can see images.

#serviceDesign #accessibility #a11y #altText

https://design.scotentblog.co.uk/providing-text-alternatives-for-non-text-content/

Making your service more inclusive

"Making your service inclusive means designing it so that everyone who needs it can use it as easily as possible."

#serviceDesign

https://www.gov.uk/service-manual/design/making-your-service-more-inclusive