🚨Technology Help Desk Phone unavailable: Jan 13, 2024🚨
Due to a staffing issue, the #CalStateMontereyBay Technology Help Desk Phones (831-582-4357) will be unavailable on Monday January 13, 2025.
Need tech help and we're not available? Submit a problem ticket and we'll get back to you as soon as we can: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/ServiceCatalog?CategoryID=18931
#TechnologyHelpDesk #TechHelp #TechnologyHelpDeskOutage #outage
**Update: This issue has been resolved 10:30 a.m. 10-15-24
🚨 Campus Data Warehouse unavailable Friday October 25, 2024 at 8:45 a.m.🚨
We are aware of a message when trying to log into the #CalStateMontereyBay production instance of Campus Data Warehouse.
We are currently investigating the issue.
**Update: Resolved 9:35 a.m. 10-25-24
🚨 Certificate issue with GlobalProtect VPN Friday October 25, 2024 8:00 a.m.🚨
We are receiving multiple reports from #CalStateMontereyBay employees that are unable to connect to the GlobalProtect VPN because they are receiving a certificate error.
We are aware of this issue and working to resolve it.
🛑💻️𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗛𝗲𝗹𝗽 𝗗𝗲𝘀𝗸 𝗶𝗻 𝘁𝗵𝗲 𝗹𝗶𝗯𝗿𝗮𝗿𝘆 𝘄𝗶𝗹𝗹 𝗰𝗹𝗼𝘀𝗲 𝗮𝘁 𝟭:𝟬𝟬 𝗽.𝗺. 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟲, 𝟮𝟬𝟮𝟰.💻️🛑
Due to a staffing issue the Technology Help Desk in the Tanimura & Antle Library at #CalStateMontereyBay will be closing today, September 6, 2024 at 1:00 p.m.
You can still call us at 831-582-4357 until 5:00 p.m. or report a problem online: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/ServiceCatalog?CategoryID=18931
We'll reopen with our normal Saturday hours tomorrow.
#TechnologyHelpDesk #ClosingEarly
Update: Issue resolved.
🚧 Onbase Connection Issue, September 3, 2024 at 12:20 pm🚧
#CSUMB's OnBase ODBC connections are not working. This affects all of our OnBase forms.
We are aware of this issue and working on a resolution but do not have an estimated time of repair.
Update: Issue with OAS Business resolved.
🚧 OAS Business Unavailable, September 3, 2024 at 10:30 am.🚧
The #TechnologyHelpDesk is receiving reports that OAS Reporting is unavailable currently to #CSUMB campus users.
We currently do not have an estimated time of repair as we investigate.
Update: Contract negotiations between DirecTV and Disney corporation completed. Channels restored.
🚫 📺 #CSUMB Cable TV Issue: Missing Channels Sept 3, 2024📺🚫
Due to a contract dispute between DirecTV and Disney, several television channels are off the air. These missing channels include: Disney Channel, ABC, ESPN, and FX.
There will be a notice on these channels as to why they are no longer available.
Update: Issue resolved.
❗ Adobe Creative Cloud issues freezing, not working workaround- August 23, 2034 12:30 p.m.❗
Hey #CSUMB Otters: If you are using Adobe Creative cloud desktop app and it is freezing or not working correctly, go to the Help menu and select try "Sign in using your browser." Sign in with your regular CSUMB credentials.
Update: The new Data Warehouse is in place.
❗ Campus Data Warehouse Modernization August 12, 2024 at Noon. ❗
The new #CSUMB Campus Data Warehouse will go live at noon on August 12, 2024.
The new Campus Data Warehouse no longer requires a VPN and can be launched right from your CSUMB Dashboard by clicking on the Campus Data Warehouse app.
For more information about the new Campus Data Warehouse please visit our knowledge base article: https://csumb.teamdynamix.com/TDClient/1846/Portal/KB/ArticleDet?ID=163410
Update: Certificate updated.
🚧 Campus Wi-Fi maintenance August 7, 2024 at 8:00 a.m.🚧
Due to a campus Wi-Fi maintenance the morning of August 7, 2024 users may find that they will be asked to accept the security certificate again!
Please trust the certificate if prompted.
Update: PrinterLogic update completed.
🚧 Printer Logic scheduled maintenance on August 2, 2024 at 8:00 p.m. to 9:00 p.m. 🚧
Printer Logic, #CSUMB's printing management system, will be performing a routine maintenance on it's servers starting Friday August 2, 2024 at 8:00 p.m.
The expected maintenance window is one hour and it is expected that printing on campus will not be available during this time.
Update: Server migration successful and SumTotal is working again.
🚨 SumTotal (CSULearn) down starting at 1:00 p.m. for emergency maintenance on July 30, 2024🚨
Starting at 1:00 pm SumTotal (CSULearn has been taken offline to perform emergency maintenance at the CSU Chancellor's Office.
It is not expected to be available again until tomorrow July 31, 2024.
Update: Maintenance successful.
🚧 CSUMB Wi-Fi maintenance July 31, 2024 from 7:00 - 8:00 p.m. 🚧
We will be installing a security patch on clearpass July 31, 2024 from 7:00 - 8:00 p.m.
Clearpass is how our customers authenticate on the #CSUMB Wi-Fi but users should still be able to authenticate during the installation so this is not expected to impact service.
Update resolved without incident.
🚧 OSU switch restart July 30, 2024 at 5:00 am.🚧
We will be restarting the switch that serves the #CSUMB Otter Student Union (bldg 552) Tuesday, July 30, 2024 at 5:00 am.
We expect there to be a minimal service interruption during this time since the restart is happing at 5:00 am. The switch should take approximately ten minutes to reboot.
❗ Fall Semester Service Priorities ❗
Information Technology at #CSUMB is preparing the campus for the upcoming fall semester.
Our service priorities are:
1. Getting computer labs ready for students.
2. Making sure faculty are ready.
3. Ensuring key service areas are ready for new and returning students.
4.Taking care of new and returning students when they arrive in on campus.
5. Regular service requests.
For more information, read our KB: https://csumb.teamdynamix.com/TDClient/1846/Portal/KB/ArticleDet?ID=157448
Update: New ticket in place.
🚧 New Wi-Fi certificate July 17 starting at 8:00 a.m.🚧
We will be updating the Wi-Fi certificate for #CSUMB on July 17, 2024 at approximately 8:00 a.m.
CSUMB Wi-Fi users may be asked to trust a new certificate the next time they connect to the CSUMB Wi-Fi. If prompted trust the certificate.
If problems continue, call the help desk at 831-582-4357.
Update: Upgrade performed without incident.
🚧 CSULearn (SumTotal) upgrade Saturday July 13, 2024 from noon until 6:00 p.m.🚧
CSULearn will be undergoing a planned upgrade at the Chancellor's Office on Saturday July 13, 2024 from 12:00 - 6:00 p.m. and will be unavailable during the maintenance window. #TechnologyHelpDesk #CSUMB #CSULEARNOutage
Issue resolved.
🚨 Please postpone Rave Notifier update message. July 2, 2024🚨
You may receive a pop-up asking you to update to a new version of Rave Notifier on your #CSUMB issued computer. This notification is legitimate but IT is not ready for this update yet. Please hit the Postpone button. #technologyHelpDesk
Update: Resolved without issue.
🚧 SumTotal maintenance June 16, 2024 from 6:30 a.m. to 8:30 a.m.🚧
SumTotal, also called CSULearn, will be undergoing a maintenance on Sunday June 16, 2024.
During the maintenance customers can expect intermittent log in issues into the #CSUMB SumTotal online learning management system.
The maintenance window is expected to last approximately two hours.
🚧Zoom emergency location emails June 7, 2024 at 10:30 am.🚧
We have been working Zoom's e911 emergency location services. Customers may receive emails with a link to verify their emergency location. These emails are legitimate and if you receive one it's okay to verify.
Alternatively you may receive a notification in the Zoom app itself asking you to confirm your emergency location- especially if you have multiple possible locations.
