Similar to crisis hotlines, 'warm lines' offer non-emergency mental health support: to prevent crises. Anonymous, free, run by trained 'peers' w/ personal experience of trauma, recovery, & hope. Providing an empathetic ear, deescalation, coping strategies, resources. Orgs vary, <20mins, rarely 3-way crisis orgs much less 911—if ever. Lower stakes=less 1st-timer worry. Most calls are of isolation.
https://www.warmline.org/wp-content/uploads/2024/05/2021-National-Warmline-Survey-Summary.pdf
#WarmLines #CrisisHotlines #SuicideHotlines #MentalHealth #EmotionalSupport