❗ Researchers at Spamhaus have identified an abuse problem for Internet Backbone and Colocation Provider, Hurricane Electric relating to AS394711, allocated to New Hampshire-based Limenet LLC.

Spamhaus currently assesses that Limenet is a bulletproof hosting operation; consequently, all prefixes announced by AS394711 are listed in DROP.

Hurricane Electric's trust and safety desk was notified of the incident by this SBL listing: 👉 https://check.spamhaus.org/listed/?searchterm=SBL639456

Notification emails have been sent to the Hurricane Electric trust and safety desk, and we’ve reached out to your Network Operations Director, as we see you are having challenges.

We’re here to help you - please reach out to us.

#Blocklistings #NetworkAbuse #GetInTouch

❗Networks not responding to abuse reports is clearly a problem - escalating listings can lead to a serious abuse problem.....

However......it's even more problematic when networks claim the issue is resolved, when it isn't. From IT giants, to small and mid-sized ISPs - this happens!

🤦 For some it's blatant ignorance, for others it's poor internal communication (we hope!). Then there's the ISPs that put too much trust in "questionable" customers forwarding removal requests....

...not to mention the cost-driven downsizing of abuse desks to call-center level, limiting the number of skilled operators able to resolve issues.

Nevertheless, if our data shows twenty two SBL live records, the problem still exists. Submitting removal requests won't erase abuse, they'll just be rejected.

📢 Please double-check the problem is really fixed before requesting Spamhaus to remove the listing, especially for the Spamhaus Blocklist (SBL) 👇
https://www.spamhaus.org/sbl/

If you need help understanding the root cause of the issue, let us know - we can help!

#Blocklistings #NetworkAbuse #WeCanHelp