❗Networks not responding to abuse reports is clearly a problem - escalating listings can lead to a serious abuse problem.....
However......it's even more problematic when networks claim the issue is resolved, when it isn't. From IT giants, to small and mid-sized ISPs - this happens!
🤦 For some it's blatant ignorance, for others it's poor internal communication (we hope!). Then there's the ISPs that put too much trust in "questionable" customers forwarding removal requests....
...not to mention the cost-driven downsizing of abuse desks to call-center level, limiting the number of skilled operators able to resolve issues.
Nevertheless, if our data shows twenty two SBL live records, the problem still exists. Submitting removal requests won't erase abuse, they'll just be rejected.
📢 Please double-check the problem is really fixed before requesting Spamhaus to remove the listing, especially for the Spamhaus Blocklist (SBL) 👇
https://www.spamhaus.org/sbl/
If you need help understanding the root cause of the issue, let us know - we can help!
#Blocklistings #NetworkAbuse #WeCanHelp