Does anyone here know anyone who works for Joker.com - It seems the place that somebody may.
About a decade ago, I lost access to the email my account login is under. The domain was essentially stolen (via Joker and for the same reason this is happening now) so obviously I have no reason to trust the present owner.
Sadly though, that means that all of my domains on #Joker are potentially "owned" by anyone who has access to that email address - They get all my expiry notices, all my billing information, everything. And Joker won't change it, because they need me to confirm any changes from the old email address - Which again, I haven't had access to for a decade.
I have gone through hoops over the years, where they say "We can't change it, you just need to confirm it" - It's like talking to a lobotomised traffic warden; the concept doesn't seem unusual, or hard to understand, I can prove who I am with a European passport or you know, because I am pretty well known on the Internet and I can login to the account and have the password and 2FAs and phone numbers connected with it.
It's beyond frustrating! And I know German bureaucracy is supposedly bad; but this is just insanity.
If I can't do it through Joker, is there a body above them that takes consumer complaints? I have a wonderful collection of 30 years of support emails for them :P
#Joker #DNS #Germany #Bureaucracy #DomainNames #Support #Internet #CSL
@davork