“Section 230 protects any person or any entity that publishes other people’s content online. That is pretty much every person and entity that I know. There’s nothing in its language that limits it to Big Tech. I actually hear this a lot from my friends in the legacy news media community who feel like Big Tech got this statutory advantage that they don’t have. ...
#Section230 #OnlineCommunities #CommunityManagement #CMGR #CommunitySignal
“When I was looking for the job in community … a lot of these companies were really looking for business development or sales or growth hacking. They were just sugar coating it with the title ‘community manager,’ which was really interesting to me because I know that for them it sounded appealing but they really didn’t want to invest in communities.” –Shreyas Narayanan Kutty
▶️ https://www.communitysignal.com/join-for-the-code-stay-for-the-community/
#OnlineCommunities #CommunityManagement #CMGR #CommunitySignal
“... One of the things that you have to recognize is that it’s going to be as smart or as dumb as what it learns from. … Machine learning is only as right as whatever the data was that it was trained on.” –Cj Adams
▶️ https://www.communitysignal.com/machine-learning-by-communities-for-communities/
#OnlineCommunities #MachineLearning #CommunityManagement #CMGR #CommunitySignal
“... Generally, visualizations are for people other than just the person making them. Your audience is going to work that much harder to understand the message you’re trying to get across, so you’re creating some cognitive burden for them to just read it, let alone take away the point that you’re trying to get across.” –Tammy Armstrong
▶️ https://www.communitysignal.com/how-data-and-teenagers-power-the-future-of-online-community/
#OnlineCommunities #CommunityManagement #CMGR #CommunitySignal #Data #Charts
“We [online community pros] should advocate for those higher roles because each time one of us does that, each time someone insists that they get the director title instead of the community manager title because their job reflects it … instead of just accepting that they can be community manager because, hey, the money’s good and I’m being paid like a director, it matters. …
#OnlineCommunities #CommunityManagement #CMGR #CommunityManager #CommunitySignal
“My goal as the global community manager is to have a model or multiple models lined up side-by-side that I can show to anyone at the company and they will say, ‘I can get behind these numbers.’” -Meredith Humphrey
#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal #Spotify
“... It’s about creating a sense of belonging, again, in this sort of membership community and feeling like you’re putting your hard earned dollar between something that is holding the powerful to account.” –Rebecca Quarls
▶️https://www.communitysignal.com/news-membership-as-a-community-model/
#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal
“When I hear people invoke free speech on a for-profit social media site, not only does that not exist today, it never has existed, and it never will exist. Let’s deal with what reality is actually giving us and talk about that instead of these fantasies that actually are pretty much not good for anyone involved.” –@ubiquity75
▶️https://www.communitysignal.com/elon-musks-quest-to-make-twitter-worse/
#OnlineCommunities #CommunityManagement #CMGR #CommunitySignal #FreeSpeech #Zuckerberg #Musk
“This is higher education so we want people to express themselves in an academic way. They need to be able to remain respectful and they need to be able to use sources and facts and evidence because this is the game that we call science, and you’re not allowed to just to give your opinion. We keep challenging the users and explaining to them what we expect. Surprisingly, that works.” –@BieTanjade
▶️https://www.communitysignal.com/higher-educations-troll-hunter/
#OnlineCommunities #CommunityManagement #CMGR #CommunitySignal
“Your internal online community will reveal your culture. You can’t use it to change your culture, it will reveal it.” -Jakkii Musgrave
▶️https://www.communitysignal.com/when-community-managers-and-middle-managers-join-forces/
#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal
From 2018: “We’re going to get down to Snapchat story-sized humanity. When a lot of people hear me say that, they scoff and go, ‘Kids these days.’ I’m thinking, ‘What if they’re right? What if stories are too bloated?’ Spider-Man: Homecoming is the best Spider-Man movie ever made because they didn’t bother telling us the origin story because guess what? We’ve all known it since like 1964.”-Chris Brogan
▶️https://www.communitysignal.com/snapchat-story-sized-humanity/
#OnlineCommunities #CommunityManagement #CMGR #CommunitySignal
“... The group of authenticators, they’re a very proud and very particular bunch. If there are newbies coming in and starting to authenticate, they will flag it to us as admins and say, ‘Hey, this person doesn’t really qualify to be an authenticator. Would you mind sending them a message and let them know that we’ve got this covered?'” -Vlad Dusil
▶️https://www.communitysignal.com/when-the-secret-service-visits-you-because-of-your-community/
#OnlineCommunities #CommunitySignal #CommunityManagement #CMGR
"People don't think about you if you're getting your job right" is how Community Signal's producer, Karn Broad, talks about the work of sound engineering. This is often true for community management, too.
▶️https://www.communitysignal.com/the-making-of-community-signal-episode-100/
#PodcastProduction #AudioEngineer #SoundEngineer #CommunitySignal
“Is this person helping the community or hurting the community? If they’re hurting the community, can you define what it is that they are doing that hurts the community? [Is it] written into the community guidelines?” –@wesley83
#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal
“[When I started building INmobile,] I didn’t know anything about running an online community. I was pulled from Yankee Group where I was a wireless industry expert, to run this community, because I was a knowledge expert. The idea was they’ll come talk to me. They didn’t come talk to me. They came and talked to each other.” -Adam Zawel
▶️https://www.communitysignal.com/building-executive-to-executive-online-communities/
#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal
“... The most extreme example is the KKK meets up every week. That’s a community. There are absolutely extreme right-wing versions of communities that exist. Just because we don’t acknowledge them or may not see them in our everyday lives, they are still communities. We have to understand the power that community has –– good or bad.” –Faisa Mohamed
#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal
“... The problem is, it’s a bit of a lagging metric, so it’s probably that something went wrong a couple months ago. But still, it’s a very, very strong indicator that something is amiss, or if it keeps rising, it’s a very strong indicator that something is going well.” -Bas van Leeuwen
▶️https://www.communitysignal.com/the-one-community-metric-to-rule-them-all/
#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal
“... I don’t want to back away from law enforcement as a means of solving problems because, at times, you use it, but it seems to me there are myriad of other ways to solve problems.” -George Kelling (1935-2019)
▶️https://www.communitysignal.com/the-broken-windows-theory/
#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal
“I always tried to put MartialTalk on the mindset of you’ve just had a really good seminar, now you’re in the lobby of the school. You’re putting your gear away, and you’re shooting the breeze with everybody about what went on and what you’re going to do next. As opposed to some forums that had the attitude of no chit chat, just keep it right on topic. You couldn’t deviate.” -Bob Hubbard
▶️https://www.communitysignal.com/why-you-should-befriend-your-competitors/
#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal
“In the [community software] sales process, you identify stakeholders – people that are decision makers. A lot of the time they weren’t a community manager. ... It was a director of technology, it was a CEO, or other positions, and that warps your roadmap.” -@linc
▶️https://www.communitysignal.com/when-open-source-community-software-is-bought-by-private-equity/
#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal
