Breaking the Cycle: How to Solve Repeated Customer Service Frustrations

The BBC’s recent video examines what is often called the 'customer service doom loop'—a situation where consumers repeatedly contact support without getting a resolution, stuck in endless queues, automated systems, or circular promises. The piece explores how both customers and businesses contribute... [More info]

Deloitte and Meta study reveals critical gaps in marketing personalization: 80% of consumers expect personalized experiences while marketers struggle with cross-functional implementation. https://ppc.land/deloitte-and-meta-study-reveals-critical-gaps-in-marketing-personalization/ #MarketingPersonalization #ConsumerExperience #DeloitteMetaStudy #PersonalizedMarketing #MarketingTrends

Durable Skills Are Vital For Operating In AI-Driven Workplaces
https://www.forbes.com/sites/forbeshumanresourcescouncil/2023/12/04/durable-skills-are-vital-for-operating-in-ai-driven-workplaces/ #ConsumerExperience

Ship shape – how to utilize e-commerce packaging to improve the consumer experience. https://okt.to/GTgqwY #shipping #shippingindustry #ecommerce #consumerexperience

The psychology of ownership

"What’s mine is mine: unpicking the psychological reasons people like to own things" is the title of a highly recommended article by Claire Murphy of the Ellen MacArthur Foundation.

https://blog.experientia.com/the-psychology-of-ownership/

#Identity #Innovation #Servicedesign #Sustainability #circulareconomy #consumerexperience

RT Hunter HastingsThe reason IoT has high potential is that human designers can now design new highly valued human experiences from new data flows that come from human usage. Humans first! #ConsumerExperience https://hunterhastings.com/124-irene-ng-designing-new-consumer-experiences-in-the-era-of-iot/
from: https://twitter.com/hhhastings/status/1412467123998408704