All talks from last week‘s #publicSector #innovation meetup on #accessibility published: From @bahn.de, we heard @k9n.dev talk about guiding sightless journeys. From @digitalservice.bund.de, Marion Couesnon & Sue Henatschel shared their work on civil court claims, #contentDesign and plain language

Meetup: Accessible for everyon...

How can #contentDesign and #accessibility work hand-in-hand? My colleagues Marion and Sue shared how they worked on Germany’s court claims justice service, transformed legal language into citizen-friendly #plainLanguage and created new content patterns. Here’s the recording from #GAAD: #WCAG

Accessibility in practice – Ma...

Content strategy and UX legend Kristina Halvorson’s Button blog has invited me to submit a second draft of my article on trauma-informed content and AI - which she called “outstanding… just excellent work!” ☺️ #UX #ContentDesign #ContentStrategy

Micro trauma is real and wrecks your users’ ability to focus. This stuff doesn't usually show up in user research. Today, I present two new frameworks for creating trauma-informed content that actually helps when users are overwhelmed. In reality, most users are. #UX #ContentDesign #TraumaInformed

Content that cares: Introducin...

Have you ever added an artificial delay to increase trust? I did precisely that at the Cabinet Office. Our automated background checks were so fast that people didn't believe they were thorough. Timing isn’t just technical. It’s perceptual, emotional and contextual. 🧵 #contentdesign #ux #timinghacks

Trauma-informed content is everywhere. It really is. Take something as simple as a rejection email after a job application. It takes seconds to find posts by highly qualified people, depressed by failed applications and rejections. 🧵 #recruitment #ux #contentdesign #contentstrategy #traumainformed

As a content specialist, I've worked on major trauma-informed services for Cancer Research UK, the Met Police and the Cabinet Office. But trauma-informed content design is about a lot more than life-changing events. 🧵 #MicroTrauma #ContentDesign #DigitalAccess #UserNeeds #StressAndCognition #UX

#Jargon is like stepping stones? Does lack of clarity cause hesitation? Is it like getting stuck on a stone in the middle of crossing a river? #ContentDesign

#Design #Approaches
The hero’s journey · The writing principles that guide users https://ilo.im/163m6d

_____
#Writing #ToneOfVoice #Engagement #Content #ContentDesign #UserJourney #ProductDesign #UxDesign #UiDesign #WebDesign

"If you need to think of your content as an ecosystem instead of individual assets, how do you get it right? If your decisions affect everyone, how is it supposed to work?"
A content checklist for a healthy ecosystem, for all types of companies.

https://uxcontent.com/a-checklist-for-product-content-health/

#content #marketing #product #contentdesign

After an intense weekend of development, Rembrandt Editor is making progress. 🧵 #RembrandtEditor #TraumaInformed #ContentDesign #DigitalAccessibility #InclusiveDesign #UX

I'm excited to share Rembrandt Editor, a new tool I've created to make digital content more inclusive and trauma-informed. 🧵 #Technology #ContentDesign #UX #Accessibility #TraumaAwareness

I'm available now for senior content design and strategy contracts. Four decades of experience including designing content that works for vulnerable users for Universal Credit, Cancer Research UK, ACAS and the Metropolitan Police. 🧵 #Hiring #SeekingWork #OpenToWork #ContentDesign #ContentStrategy

I want to bring emotional intelligence, nuance and a better understanding of the human experience to content and UX design. Zapier has over 7,000 free integrations that could help... but it turns out that sitting next to developers for years doesn't make you one. Doh! #ContentDesign #ContentStrategy

I have registered a new domain: traumainformedcontent.com to focus specifically on consulting services and practical support for all content, including digital and generative AI. #TraumaInformed #ContentStrategy #ConsultingLife #ContentDesign #AccessibleContent #InclusiveDesign #VulnerabilityAware

Okay, it happened. I read a blog post on the Content Design London website that compared mental models for content designers to ordering food at McDonald's or Nando's. 🧵 #ContentDesign #ContentStrategy #ServiceDesign #TraumaInformed #DigitalTransformation #UXWriting #ContentDesignLondon

Mental models: to reflect or n...

The pain in a name — Is information architecture right to call itself architecture?

I have long felt uneasy about modern occupations associating themselves with high-status traditional professions. This has been brought into sharp focus for me since I started a role last year focusing heavily on information architecture, to the annoyance of my wife Alex, who is an actual architect.

https://duncanstephen.net/the-pain-in-a-name-is-information-architecture-right-to-call-itself-architecture/

New research shows GPT-4.5 was judged to be human 73% of the time in Turing tests, more often than actual humans. Having designed content for vulnerable users at Cancer Research UK and Police.uk, this has serious implications for my work. 🧵 #AI #ContentDesign #Ethics #UX #TuringTest #Technology

The key is to be transparent and set clear boundaries for AI use. People - especially vulnerable ones - need to know whether they are dealing with AI or a human. Trust is crucial in government digital. Mistakes in implementing AI could erode that trust. #contentdesign #contentstrategy #technology

Trauma-informed content and AI...

HELP! Please 'Like' my latest post on LinkedIn, about how to build trust in public services in an AI-driven world. #ContentDesign #DigitalGovernment #AIEthics #PublicSector #AI #Technology

Building trust in AI governmen...