I can't access my PAYE records on Gov Gateway because of an "MCI" on my account (it's been there for over a year). Can't get through on the phone so I wrote. Almost 7 weeks later,
"'you are unable to access your Gateway account as you have duplicate records. Until these records have been merged you will be unable to access your Gateway."
That's it. Who's going to do this? Is anyone going to do this? Hello?
Britain is broken.