Useful Customer Journey Maps (+ Figma & Miro Templates)
by @vitalyf at @smashingmag
#JourneyMap #templates #design

https://www.smashingmagazine.com/2024/07/customer-journey-maps-figma-miro-templates/

Designing Adventure: Free Journey Map template for an adventure startup. #productdesign #UserExperience #journeymap #startup https://www.buymeacoffee.com/uxclass/designing-adventure-free-journey-map-template-adventure-startup

In Episode 40 of the #DesignThinking 101 #Podcast, Anne van Lieren discusses where #ServiceDesign and #BehavioralDesign are converging, and what happens when you add behavioral design to journey mapping. #JourneyMap https://fluidhive.com/behavioral-design-x-service-design-with-anne-van-lieren-dt101-e40/

Wondering what the difference between a customer #journeymap and a service blueprint is? Wonder no more! #designthinking #servicedesign https://blog.practicalservicedesign.com/the-difference-between-a-journey-map-and-a-service-blueprint-31a6e24c4a6c

Customers don't recall an experience by the sum of every moment, there are only 2 key experiences that they base their overall experience on.
#CustomerExperience #NPS #JourneyMap #CX #PeakEndRule #XFiles #CustomerPsychology

https://youtu.be/v0thnt4CF-k