VietinBank vừa được Tạp chí Global Banking & Finance Review (Anh Quốc) vinh danh với giải thưởng “Trung tâm Dịch vụ Khách hàng chuyển đổi số tốt nhất Việt Nam 2025” (Best Digital Transformation for Contact Center - Vietnam 2025), ghi nhận nỗ lực nổi bật trong nâng cao trải nghiệm khách hàng thông qua công nghệ.

#VietinBank #CustomerExperience #DigitalTransformation #Banking #GiảiThưởngQuốcTế #ChuyểnĐổiSố #DịchVụKháchHàng #TàiChính #NgânHàng #Vietnam2025

https://vietnamnet.vn/vietinbank-gianh

Discover how context‑aware AI agents built with RubikChat are transforming customer support and cutting support tickets by up to 70%.
Learn how smarter automation drives faster resolutions, happier customers, and major operational savings.
Read here ➤ https://medium.com/@addisonolivia721/from-confusion-to-clarity-ai-agents-that-cut-support-tickets-by-70-277e2ae1ec0b
Create: https://rubikchat.com/
#AI #AIAgents #ContextAwareAI #CustomerSupport #AIagentBuilder #SupportAutomation #ReduceTickets #CustomerExperience #AIinCustomerService #RubikChat #AIagentDevelopment #DigitalTransformation

ROI Impact of AI in Enhancing Customer Experience

read more : https://bi-journal.com/roi-impact-of-ai-in-enhancing-customer-experience/

#AI #CustomerExperience #BIJournal #BIJournalnews #BusinessInsightsarticles #BIJournalinterview

On the topic of #OnlineBusiness and customer follow-up:

A common practice we've observed is the use of automated, token thank-you messages.

We've found a middle ground: Using a simple, customized digital card that includes a QR code.
Crucially, this code links to something of value for the customer, like a helpful resource or a community invitation, rather than an immediate sales page.

#CustomerExperience, #BusinessTools, #MarketingAutomation, #ClientRetention

Website visitors expect real-time answers — forms and delayed responses no longer work.

The Aisa-X AI Chat Agent offers 24/7 automated chat, lead qualification, product guidance, and CRM sync.

You can try it with a 15-day free trial, no technical setup required.

I’ve shared the full analysis here:
https://www.linkedin.com/pulse/activate-your-15-day-free-ai-chat-agent-trial-never-lhqxc

#aiautomation #customerexperience #chatagents
#AisaX #salesassistance

Bài học kinh doanh SaaS: Tập trung nhóm nhỏ, giải quyết vấn đề đau đầu. Tạo thông điệp rõ ràng, xuất hiện ở nơi khách hàng cần, nuôi dưỡng nhu cầu bằng nội dung hữu ích và tạo trải nghiệm làm khách hàng tự quảng bá. 5 bước giúp tăng trưởng bền vững!
#SaaSStartup #ChiếnThủKinhDoanh #MarketingChiếnLược #XâyDựngThươngHiệu #TăngTrưởngTựNhiên #BusinessTips #GrowthStrategy #MarketingTips #CustomerExperience

https://www.reddit.com/r/SaaS/comments/1pi0lvv/if_you_feel_like_youre_doing_everything_but/

Tại Global CX Summit 2025, Chủ tịch FPT Telecom Hoàng Việt Anh sẽ chia sẻ những bài học quý giá từ hành trình chuyển đổi quản trị trải nghiệm khách hàng (CX) tại doanh nghiệp. Từ chiến lược đến thực tiễn, ông bật mí cách FPT Telecom đặt khách hàng làm trung tâm để nâng cao chất lượng dịch vụ và tăng trưởng bền vững.

#CX #CustomerExperience #FPTTelecom #HoangVietAnh #DigitalTransformation #TrảiNghiệmKháchHàng #ChuyểnĐổiSố #QuảnTrịCX #GlobalCXSummit2025 #Leadership #CustomerCentric

https://vtc

Lemon Squeezy người dùng SaaS ơi, hãy thành thật: Bạn (hoặc khách hàng của bạn) ghét điều gì nhất về bảng thanh toán mặc định? [Reddit khảo sát] #SaaS #LemonSqueezy #CustomerExperience #PhầnMềmSaaS #TrảiNghiệmKháchHàng

https://www.reddit.com/r/SaaS/comments/1phq0yq/lemon_squeezy_users_be_brutally_honest_what_do/

Mal wieder das Service-Erlebnis bei der #Telekom: Rechnungen von Festnetz und Mobilfunk einsehen geht nur wenn beide Verträge auf den identischen Namen/Adresse laufen. Festnetz läuft auf meine Frau und mich. Mobil nur auf mich.
(Musste dann noch Heiratsurkunde schicken ...) #CustomerExperience #Deutsche Telekom #Bürokratie #Deutschland

Dữ liệu là nền tảng then chốt giúp MSB nâng cao chất lượng phục vụ khách hàng trong kỷ nguyên số. Với việc ứng dụng dữ liệu một cách chiến lược, Ngân hàng TMCP Hàng Hải Việt Nam (MSB) không chỉ đẩy mạnh chuyển đổi số, mà còn củng cố niềm tin – giá trị cốt lõi trong mối quan hệ với khách hàng.

#MSB #Banking #DigitalTransformation #CustomerExperience #DataDriven #NgânHàng #ChuyểnĐổiSố #DịchVụKháchHàng #DữLiệu

https://vietnamnet.vn/msb-du-lieu-la-nen-tang-nang-cao-chat-luong-phuc-vu-khach-hang-

How Digitalised Is Your Business, Really?

https://branici.ro/2025/12/07/how-digitalised-is-your-business-really/

In this episode: we’ll explore why privacy is becoming a luxury good, how small businesses are winning with trust-first strategies, and the economic realities behind “free” services.

Read more 👉 https://lttr.ai/AlzBj

#userexperience #customerexperience #ux

Boost Agent Efficiency with Fast and Reliable Click-to-Dial

👉Read More: https://medium.com/@crmtools/boost-agent-efficiency-with-fast-and-reliable-click-to-dial-d06756a62bcc

#ContactCenterSoftware #CustomerExperience #CXTools #CloudContactCenter #SupportAutomation #SaaS #BusinessGrowth #CustomerSupport #TechSolutions #DigitalCX #CallCenterTech

Best Contact Center Software to Enhance Customer Experience

👉Read More:https://telegra.ph/Best-Contact-Center-Software-to-Enhance-Customer-Experience-12-05

#ContactCenterSoftware #CustomerExperience #CX #CloudTelephony #SupportTools #BusinessGrowth #SaaS #CustomerSupport #TechForBusiness #DigitalCX #HelpdeskTools #UnifiedCommunications

Learn how solo founders and small teams can manage customer support efficiently with the right tools, workflows, and simple organizational strategies.
https://hellokea.com/resources/handling-customer-support-easily/

#customersupport #SaaS #CustomerExperience #Helpdesk

When complexity threatens performance, the ESCPMO team steps in.

These Escalation Engineers (Tier 3) and Hybrid Managers operate at the intersection of strategy & survival:

🛠️ Coding solutions for complex T3 issues.

🧭 Architecting success for customer launches.

🛡️ Leading comms during service events.

Their work ensures performance and security are one mission.

Join the team! http://www.fastly.com/careers

#Tier3 #CustomerExperience #TechJobs #Resilience #LifeAtFastly

How Click-to-Call Boosts Conversions for Growing Businesses

👉Read more: https://apsense.com/article/871099-how-click-to-call-boosts-conversions-for-growing-businesses.html

#ClickToCall #LeadConversion #SalesGrowth #CustomerExperience #SaaSTools #DigitalSales #MarketingAutomation #BusinessGrowth #StartupMarketing #ConversionBoost #CXStrategy

Is your business playing "hard to get" with potential customers? 🕵️‍♂️ Google Business Profile

👇 When was the last time you double-checked your business phone number on Google? Tell us below!

#BilalSheikhSEO #LocalSEO #GoogleBusinessProfile #SmallBusinessGrowth #CustomerExperience #DigitalMarketingTips #SEOStrategy #BusinessVisibility #GoogleMaps #LeadGeneration #DigitalInfrastructure #MarketingForSmallBiz #NAPConsistency #LocalSearch #BusinessOptimization

CDPが顧客戦略を変える

詳細情報: https://fortunebusinessinsights.com/jp/%E6%A5%AD%E7%95%8C-%E3%83%AC%E3%83%9D%E3%83%BC%E3%83%88/%E9%A1%A7%E5%AE%A2%E3%83%87%E3%83%BC%E3%82%BF%E3%83%97%E3%83%A9%E3%83%83%E3%83%88%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A0%E5%B8%82%E5%A0%B4-100633

高度な顧客理解を実現するCDPが、あらゆる業界で導入加速。リアルタイム分析、AI統合が顧客体験を大きく進化させています。

#CDP #CustomerExperience #DataAnalytics

How Cloud Telephony Powers Smarter Communication for Businesses

👉Read more: https://telescope.ac/b2b-performance-hub/how-cloud-telephony-powers-smarter-business-communication

#CloudTelephony #BusinessCommunication #DigitalTransformation #CustomerExperience #RemoteWorkTools #SalesAndSupport #SaaSTools #BusinessGrowth #ModernBusiness #TechForBusiness