#TechSupportLife

TechGeeksApparelTechGeeksApparel
2025-04-26

Tech Staff: Because Turning It Off and On Is an Art.
Keeping tech together, one reboot at a time.
For the real MVPs: techgeeksapparel.com/tech-staf

TechGeeksApparelTechGeeksApparel
2025-03-22

"Did you try turning it off and on again?"
"Have you cleared your cache?"
"Let me cast a reboot spell..."

Tech support isn’t just a job—it’s wizardry.

🔗 techgeeksapparel.com/helpdesk-

Mx. Alba :tranarchy_punk_transgender:MxAlba@blahaj.zone
2025-03-13

This is a first... A user came in with what was apparently a dedicated #OnlyFans laptop.

The motherboard had died in such a way that whenever you plugged in external power or pressed the power button, all it did was run the fan at max RPM, nothing else.

#TechSupportLife

2023-10-24

My boss just asked me to do something technically complex and important tomorrow morning, because I'm three hours ahead of the site in question.

I said "I have no idea how to do that? Is there a documented process for this?"

Him: "There's a process in Confluence that the team uses, look that up, and follow it."

[Look up the process in Confluence]

Last Updated: 1st May, 2023
Owned by: [Grissallia]

Well. 😳 😂

At least past me wrote an incredibly detailed process for current me to follow.

#TechSupportLife x #ADHDLife

2023-10-24

In the support inbox today.

"My wifi isn't working."
- Sent from Hotmail

Reply:
"I'm sorry, my dude, my psychic powers aren't working either."

I didn't, but I wanted to.

Like... you need to give me enough information to work out who you are, where you are, and preferably a phone number so I can try and assist you.

I love the on-call week, when I get to deal with end-users.

#TechSupportLife

2023-10-11

-Ask caller to power cycle cellular modem for terminal
-Hear terminal power up sounds over the phone
-Ask caller if he power cycled modem
"I rebooted EVERYTHING!!"
....Ok.

#techsupportlife #helpdeskadventures

2023-09-13

Ahhh, #TechSupportLife

4:00am(!) support email: "Just wanted to let you know that the same issue that was occurring last week is happening again. This is now urgent."

[search support ticket history for previous tickets from user]
"No Results"

[search support ticket history for previous tickets from site]
"No Results"

7:30am: [Attempt to call, phone ringing out.]
Email: "Good morning. I appreciate that the issue is urgent, it's just that I am unable to locate any previous emails or support tickets from you, and it's unclear from this email what the actual issue is..."

11:00am: [crickets]

2023-03-23

Thank you for not providing a contact number, and replying to my email by ignoring all of the questions I asked in the process of trying to identify your issue, and responding with a completely different and unrelated question.

[Moves ticket to 29th February for follow-up]

#TechSupportLife

2023-03-22

User: "EVERYTHING HAS STOPPED WORKING! YOU NEED TO FIX IT!"

Me: "Remember when you were offered a support contract, so that if everything stopped working, you'd get immediate support, and you said 'We don't need that'?"

User: "Yes"

Me: "This is why you needed it."

User: "So you're not going to fix this now?"

Me: "No."

User: "So what are we paying you for?!?"

Me: "You aren't. That's literally the whole point."

User: "I'm going to call your manager."

Me: "OK. Here's his number."

Good luck with that, he's the one who told me that y'all refused to pay for a support contract, so each job has to be quoted and agreed to first.

#TechSupportLife

2023-03-21

To: Support

"Please fix my wifi issues"

From: user[@]gmail.com

Seriously, my dude? I'm not a frakking mind reader. Who are you? Where are you? What's the actual issue?

#TechSupportLife

2023-03-15

Fun fact, dude. This girl is not your personal on-call tech-support person. You had the number for the helpdesk but you decided to text me instead.

Even more fun: I was on leave for five days, so if you'd followed procedure instead of trying to subvert it, your issue would have been resolved on Monday.

#TechSupportLife

malducinmalducin
2023-03-10

When I hear talk about mental health at work and how it will be a priority

Meme from Jurassic Park where Dennis Nedry, played by Wayne Knight, where he points to the shufty guy and exclaims "Dodgson! We've got Dodgson here! See nobody cares". Instead now it says " Burnout! We've got burnout here. See nobody cares".
malducinmalducin
2023-01-30

So email went down, high priority equipment needs to be replaced, no time to build and install machines for new staff coming in. ... Great, what else can go wrong in the next hour or so.

malducinmalducin
2022-12-01
malducinmalducin
2022-11-28

Me, when I see people walking towards my desk

2022-11-27

Twee positive thinking: "Smile! Things could be worse."

Me: "So I smiled, and tried to log into our monitoring system, and behold, things are worse." #TechSupportLife

2022-11-27

Oh yeah, nothing like starting the day with a nice, refreshing, P1 outage. #TechSupportLife

malducinmalducin
2022-11-22

The servers might have been burning down, but apparently the priority was putting the soccer match somewhere

Fry from Futurama: Not sure if critical issue or just very dramatic customer
2017-08-15

Protocol buffers: how do they work?! #techsupportlife

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