#bankwest is closing all its physical branches in #WA and only being #online and #callcentre - most customers (97%) only bank online and branches are almost deserted - staff will switch to a non physical role like call centre operator or computer #support or #software #developer or #web #developer #webdev which union says many are not cut out for as they are people people not nerds so may leave https://www.youtube.com/watch?v=8Lj-s84RVR4 #digital #bank #closure #hr #jobs #redeploy #switch huge HR problem and customer problem for older customers who are not computer literate and want physical contact with branch to help them do banking - interesting dilemma - support old with branches (costly, dying) or young with apps (cheap, growing)?