Why Hospitals Are Outsourcing With Contact Center as Service
Read more: https://weeblyblog.com/why-hospitals-are-outsourcing-with-contact-center-as-service/
#Healthcare #HospitalManagement #ContactCenter #CCaaS #PatientCare #HealthTech #VirtualCallCenter #CustomerExperience #Outsourcing #MedicalSupport #HealthcareInnovation #CloudTelephony

There is a fine line between the first hackers - fuelled by curiosity - and the following generations motivated by profit. This fine line has a name: Jeanson James Ancheta. He was the first to use botnets for money, and he opened the door to organized cybercrime organizations worldwide with the cybercrime-as-a-service model. Here's his story.

https://negativepid.blog/botnet-for-profit-the-story-of-jeanson-james-ancheta/

#jjancheta #botnets #cybercrime #CCAAS #hackers

#NiCE acquires #Cognigy, #Verint goes to #ThomaBravo, #Genesys gets serious funding and #Avaya scales down (or does it wind down?).

Looks like there is a major meltdown going on in the #CCaaS industry.

But what does this mean for customers and #CX?

https://zurl.co/LYgTg

Sprinklr reports growth in unified customer experience platform and CCaaS transformation: New York tech firm sees 8% revenue rise while focusing on contact center expansion and AI implementation amidst market shifts. https://ppc.land/sprinklr-reports-growth-in-unified-customer-experience-platform-and-ccaas-transformation/?utm_source=dlvr.it&utm_medium=mastodon #CustomerExperience #CCaaS #AI #TechNews #Sprinklr

The annual research note, a deep dive into the CCaaS MQ, is now posted for TalkingPointz subscribers: https://buff.ly/3V3qOBV #CCaaS #CX This note takes a look at what's between the lines. It offers explanations of why some dots moved so much and some not at all. Also, it explains why things are not as calm as the report suggests. Big changes are expected.

Contact Lens for @amazon Connect evaluation capabilities are now GA - new ML capabilities designed to reduce the time managers need for manual reviews while identifying agent coaching needs. #CCaaS #cctr #CX http://ow.ly/E5VX50NYBb9

Trends and Predictions for CCaaS and the Contact Center - #cctr #CCaaS #CX #custserv @ucxusaexpo http://ow.ly/tKBJ50NY6l2

How AI-Native CCaaS is Revolutionizing Customer Service https://triangleagency.co.uk/how-ai-native-ccaas-is-revolutionizing-customer-service/?utm_source=dlvr.it&utm_medium=mastodon #TheTriangleAgencyNews #AINative #CCaaS #Customer

M&A news: @Nextiva Acquires AI Company @Simplify360 to Transform How Businesses Deliver Amazing Support Across Online Channels. Adds social media, reputation management, live chat and helpdesk CRM. #ucoms #UCaaS #CCaaS #CX http://ow.ly/hgpi50NN2hi

.@dialpad is on a roll - surpassed $200M in ARR, and announced a series of major generative #AI advancements to transform how companies communicate, collaborate, and sell. Meeting recaps, RT guidance, & more. #CCaaS #CX #custserv http://ow.ly/f42950NLfBe

My latest research piece on The Growing Need for Knowledge Management in the #cctr on @BCstrat #CCaaS #AI #CX @Five9 @Avaya @Cisco @Genesys @eGain @Verint @NICECXone @salesforce http://ow.ly/ukE450NHe6I

So whose #custserv tech will the IRS be using? "the I.R.S. intends to become a “digital first” organization that provides “world class” service to taxpayers. ..will allow easier communication with the I.R.S. #CX #CCaaS http://ow.ly/KLw350NEbJ0

EC 2023 – All Abuzz About #AI. My takeaways from #EnterpriseConnect. Video interviews with @NICECXone @cresta @srkolman @EdwinMargulies @EdifyCMO @edifycx @SpokePhone @jasonkerr @PolyCompany #UCaaS #ucoms #CCaaS #cctr @BCstrat http://ow.ly/XPap50NAtHc

Webinar: Join @balto_ai for a Collections Roundtable: Best Practices in a Shifting Compliance Landscape. Wednesday, April 5th at 1:30 PM CST. #CCaaS #cctr #AI #custserv http://ow.ly/jPzn50Nxf58

If you're at #EnterpriseConnect, come to the #UCaaS + #CCaaS session today at 3:00 - with me, @Vonage @RingCentral @GoTo @Genesys - https://schedule.enterpriseconnect.com/session/ucaas-plus-ccaas-what-are-the-use-cases-where-are-the-hurdles/891075

---
RT @Sand_NoFilter
To go along with my recent post, one of the big news @Sprinklr is +100 new features, including new #CCaaS options, are now available! Find out how my team and the rest of the organisation can help redefine service for digital consumers like you 💡http://ms.spr.ly/60155hO03 #CS #AI
https://twitter.com/Sand_NoFilter/status/1639237636740255744

---
RT @evankirstel
The @tekvizion 360 program dramatically accelerates the entire #testing function. Get access to the industry’s most comprehensive lab, automation tools, and a top-notch testing team – all for a single annual subscription.
https://www.tekvizion.com/tekvizion-360/ #cisco #CIO #CTO #ucaas #ccaas
https://twitter.com/EvanKirstel/status/1639019190039515136

---
RT @Vonage
What are the most likely use cases for #UCaaS + #CCaaS? We're joining the conversation with @blairplez at #EC23. Here's a preview. https://bit.ly/42tgUvr @nojitter #Cloudcomm
https://twitter.com/Vonage/status/1638262439149031449

Looking forward to my session next week at #EC23 #EnterpriseConnect23 : #UCaaS Plus #CCaaS: What are the Use Cases, Where are the Hurdles? #ucoms #cctr #CX http://ow.ly/Eccu50Noqu3

Stalling stagnation with smart solutions - With the right workforce engagement management (WEM) tools, #cctrs can increase agent productivity and cut costs while improving #CX. @NICECXone #CCaaS #WFO #WEM http://ow.ly/iaKE50NheqZ