#ChangeOfAddress

2025-05-06

Arethusa College is now in old Unitywater office in Beerburrum Rd and King St Caboolture. Unitywater southern corporate headquarters is at 1737 Anzac Ave Mango Hill QLD 4509 20km south. Caboolture office was closed. Private high school took place of water board. #arethusacollege #Caboolture #education #highschool #unitywater #changeofaddress #water #utility

Jonathan Kamens 86 47jik@federate.social
2024-11-01

Addendum: On Sep. 8 I asked Condé Nast to delete my data: federate.social/@jik/113104350
They finally got back to me today, nearly 2 months later, with this response: "Your request cannot be completed at this time. inactive subscriber"
I believe the technical term for describing this response is "bullshit."
That I am an inactive subscriber shouldn't prevent them from deleting my data. The whole reason why I asked them to is because I'm not an active subscriber so they don't need it!
#ChangeOfAddress 🧵

Jonathan Kamens 86 47jik@federate.social
2024-10-22

Addendum to my #ChangeOfAddress 🧵: I had no trouble changing my address at spirit.com (#SpiritAirlines), but afterward they started spamming me at the new address. This isn't surprising; several sites did that. What's different is that when I try to unsub from the Spirit #spam, it claims I'm already unsubscribed.
After navigating their live chat for 20+ minutes about this, they opened an escalation ticket about it. The confirmation email says it could take up to 30 days for them to respond. 😡

Jonathan Kamens 86 47jik@federate.social
2024-10-14

Mission accomplished! I've reviewed the entire contents of my password manager and anonymized my addresses wherever it was possible and appropriate.
Final statistics:
I started with 1,262 items, of which I deleted 465 (37%)!
I skipped 120 items of the wrong type, e.g., secure notes.
I skipped 292 more items with good reasons not to anonymize .
I anonymized 386 (76%) of the remaining 505. I was unable to anonymize 118 (23%) for various reasons.
#infosec #privacy
/end #ChangeOfAddress 🧵

Jonathan Kamens 86 47jik@federate.social
2024-10-14

Over at tripplite.eaton.com/, there's no way to edit the username / email address on your account. They've buried the "Delete account" button on the "Password" tab of the account settings pop-up for some inexplicable reason. And if you click the "Delete account" button, the message telling you that your request was submitted successfully is inserted onto a different tab of the pop-up so you don't see it unless you switch to that tab. 🤦
#ChangeOfAddress 🧵

Jonathan Kamens 86 47jik@federate.social
2024-10-14

transunion.com/ continues its pattern of being, like all the other credit reporting agencies, the worst. They sent me the below email after I updated my email address. One problem: it says I should call them if I didn't update my password, which I didn't, I updated my email address!
Furthermore, if you try to change your username and your password at the same time on the account settings page, it falsely claims that the old password you entered is incorrect. 🤦
#ChangeOfAddress 🧵

Email from TransUnion:
"Dear Jonathan,

Thank you for updating your login information. Protecting the privacy of your personal information is our highest priority.

If you did not just reset your password and are concerned about the security of your account, please call Customer Support as soon as possible at 866-744-8221."
I've underlined "login information" and "password."
Jonathan Kamens 86 47jik@federate.social
2024-10-14

Trying to change my email address at discountfilters.com/ was a disaster, but if you read my blog you already know they're shady (blog.kamens.us/2024/01/11/buye).
I tried changing my address. They claimed they were sending a verification email but it never arrived.
I then tried logging out and logging back in with the new address. They sent me an email with a link to "access your account." I clicked that link and it logged me into a NEW ACCOUNT with that address. 🤦
#ChangeOfAddress 🧵

Jonathan Kamens 86 47jik@federate.social
2024-10-14

(caremark.com/ idiocy continued)
So I changed my email address, and then logged out and tried to log back in again, and I _still_ need to log in with my old email address, even though it is no longer displayed anywhere in my account settings. How do you even break things this badly? 🤦
Also, after I changed my username and email address, they sent me the attached email message. *sigh*
#ChangeOfAddress 🧵

Screenshot of email from Caremark. Big header: "Your Caremark.com Profile Was Updated"
Below that:
"Hi JONATHAN,
You have successfully updated the following profile information for your Caremark.com account:
[blank space, nothing listed]
If you did not make this change..."
I've drawn in a red arrow pointing at the blank space and written "Why is this blank? What did I change?" next to it.
Jonathan Kamens 86 47jik@federate.social
2024-10-14

caremark.com/ is a doozy. My password manager said to log in using my email address as my username, which worked fine. When I went to update my email address in my profile, I saw that there was a separate username field with a random number as my username. I changed the username to something else, and logged me out and told me to log back in with my new username. Which... didn't work. I still had to log in with my email address.
(continued)
#ChangeOfAddress 🧵

Jonathan Kamens 86 47jik@federate.social
2024-10-14

vimeo.com/ slightly limits what your account can do until you've verified your account email address. After changing my account email address to an #AnonAddy address, I've requested a verification email three times, and none of them have arrived.
EDIT: The emails never arrived, but I opened a support ticket and their support people marked my address as verified instead of fixing the address verification problem. 🤷
#Vimeo
#ChangeOfAddress 🧵

Jonathan Kamens 86 47jik@federate.social
2024-10-14

verizon.com/ has separate "User ID" and "Primary email" fields, which seems silly since the User ID is required to be an email address.
You have to change them separately even if they are both the same thing and you want them to be the same thing again after you change them.
Verification works for the User ID just fine. But I requested several verification emails for the Primary email, and none of them arrived. 🤦
EDIT: Finally showed up 10 minutes later.
#ChangeOfAddress 🧵

Jonathan Kamens 86 47jik@federate.social
2024-10-14

In the hour and 6 minutes since I changed my email address at uber.com/, they've sent me 10 identical "Jonathan, your Uber account email was updated" email messages, spaced apart by 4–11 minutes, all to my old email address rather than the new one.
#ChangeOfAddress 🧵

Jonathan Kamens 86 47jik@federate.social
2024-10-13

ticketmaster.com/ let me enter a new email address, sent a code to my old email that I needed to enter to confirm the address change, then after all that popped up a message saying "We have temporarily disabled email address changes, if it's an emergency contact customer service" and reverted the address change. 🤦
#ChangeOfAddress 🧵

Jonathan Kamens 86 47jik@federate.social
2024-10-13

starbucks.com/ said the password in my password manager was invalid, so I did a password reset. When prompted to choose a new password I entered my current one, which it accepted and said my password had been changed. Once again, however, it wouldn't let me log in. So I went through the password reset process again, and this time specified a new password. Again, it said it worked. Again, it wouldn't let me log in with the newly changed password. 🤷
#ChangeOfAddress 🧵

Jonathan Kamens 86 47jik@federate.social
2024-10-13

This is what happened when I tried to change my email address for my #PlaystationNetwork (#PSN) account to an #AnonAddy email address. I don't know whether this is specific to AnonAddy addresses or whether the address change workflow is broken in general. 🤷 I've said it before in this thread, but it bears repeating: web sites should not be blocking people from using anonymized email addresses for security and privacy reasons.
#ChangeOfAddress 🧵

Screenshot of a web browser viewing a page at "my.account.sony.com". The page is entirely white except for the sentence "An error has occurred." in the middle of it.
Jonathan Kamens 86 47jik@federate.social
2024-10-13

(#TransAmerica security theater continued)
After all that, they didn't require me to click a link sent to my new email address to confirm the change and prove that I had access to that mailbox! They did all that crap, and didn't do the one real, substantive security thing that should be done as part of an email address change. Unbelievable.
#ChangeOfAddress 🧵

Jonathan Kamens 86 47jik@federate.social
2024-10-13

#TransAmerica wins the prize for the worst pointless #SecurityTheater I've encountered while anonymizing my online account email addresses.
I had to:
* enter an emailed code and answer a security question to log in;
* agree to new terms, then enter another emailed code;
* answer another security question to get to my profile page; and
* type my new email address instead of pasting it (the "Don't Fuck With Paste" extension fixed that!).
(continued)
#infosec #ChangeOfAddress 🧵

Jonathan Kamens 86 47jik@federate.social
2024-10-12

Not to be outdone by Intuit, salary.com/ said on login that my password was expired and had to be changed (bogus!), but then it wouldn't allow me to change my password because the password change form enforces current password validation rules (must have a special character) on my _old_ password even though it was created so long ago that those rules were not in effect.
I had to do "Forgot password?" to change it.
Why are software developers so bad at their jobs?
#ChangeOfAddress 🧵

Jonathan Kamens 86 47jik@federate.social
2024-10-12

Over at intuit.com/, which is notoriously bad at account management, after I changed my email address the page displaying it asserted that the new address was "Verified" even before I clicked on the link in the confirmation email. Browsing away from the page and back to it didn't change this. It only changed to "Not verified" when I used the browser refresh button to reload the page. Such an easy thing to get right, so embarrassing that they got it wrong.
#ChangeOfAddress 🧵

Jonathan Kamens 86 47jik@federate.social
2024-10-12

I tried to change my email address at pushover.net. It said it was sending a verification email, but it never arrived. I clicked the link to generate another verification email, and it again said it was sending it, but it never arrived. Instead, I received a "Welcome to Pushover!" email to my _old_ email address, the one I'm trying to change. *sigh*
#ChangeOfAddress 🧵

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