#Freshworks

Mark Sandersmsanders@mas.to
2025-04-21

I am mighty tired of having to search for "best free / open source alternative to..." I recognize that the entire model for free tiers / freeware was a house of cards, but geez I've had to switch to a new platform or pony up for what I already use more times than I can count in the last year. #freshworks #foss #forcedupgrade #noloyalty #badeconomics

2025-03-27

#GirishMathrubootham #CoFounder #Freshworks.
1. #AI is a huge opportunity, much more than #SaaS
2. $1 trillion
3. AI is exciting and scary at the same time
4. One should adopt and evolve with the technology.
5. One of the core things AI needs is the data
6. Launched the AI agent #Freddy which can do self-service automation for customers
7. Technology will also change the business models, from user base pricing to consumption-based pricing.

2024-11-08

Zoho’s Sridhar Vembu takes a swipe at Freshworks, calling layoffs amid high growth and a $400M stock buyback “naked greed.”

He questions why companies prioritize shareholder returns over employees, especially with cash reserves.

#Zoho #Freshworks #TechNews #Layoffe

2024-01-16

wow, this #CRMKonvo was a great ride with LOTs of valuable insight for vendors.

There are lots of valuable insights embedded in this.

Kristin Rosenow has and thankfully shared a lot of her experiences selecting and working with various systems, including #HubSpot, #salesforce #Freshworks #Microsoft365 , #zoho

youtube.com/live/sacpfzyUyyE

heise online (inoffiziell)heiseonline@squeet.me
2020-07-21
WTF: Entschimpfung durch Künstliche Intelligenz

Menschen schimpfen mehr mit Maschinen als mit Menschen – jedenfalls im Kundendienst. Ein Unternehmen möchte das ändern.
Entschimpfung durch Künstliche Intelligenz
#Chatbots #Freshworks #Kundendienst

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