It's not about how easy, or how simple, it's about the customer, but AI assistants lack any human compassion and the agents are no better, if you can get them. I'm just changing my address, I try an hour on hold, hang up, try a different day, a different way, a new number off their webpage to try..
Rerouted to the same Virtual Assistant, constant loops.
SAY how I can help you.
LIVE AGENT, sure, I'll connect you
you can do all your banking through the app, or your online RBC account, then it hangs up
Five tries, one report to the Banking Ombudsman while on my fourth HOLD, and working my way to reviews and Better Business Bureau complaints
Royal Banks is just wasting my time. They don't want to do their own jobs.
If I was near a bank, I'd flip to CIBC Visa because RBC can't get it right.
/FIN /OffRant
#Storytime #Banking #RBC #Visa #Thread