don’t want to hijack/wreck an interesting thread on AI by quote-posting, so instead have re-posted @eb’s original visual, to talk about something else.
it’s an example of the sort of performative thinking behind australia’s “robodebt” program, signed off by Kathryn Jane Campbell, AO, CSC
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it’s an example of why we must “put not our faith in princes” (leaders).
was just laughing/ not laughing with an old work colleague last week about our government department line manager, > 30 years ago, way before robodebt, way before Campbell, who always and only ever wanted everything presented as a spreadsheet
at the time, i had been hired to try and reconcile millions $ in incorrect accounting charges affecting thousands of clients.
i had managed to identify about 95% of the errors, but no accounting system can work when there are no unique IDs for each transaction. there was never going to be 100% of transactions resolved, but the line manager sat on the results for nearly a year instead of acting. i think she was holding out for her annual performance review to make a show of achieving grand results on a problem that had haunted the department for years.
no thought of the clients/people who were the point of the whole process, and also haunted by the prospect of losing everything they owned. or the need to ensure the system design flaw (no unique transaction ID) had been corrected, and could not re-occur
yes, the old public service system was flawed, but i think they did systems-thinking really well.
this, on the other hand, was an example of the new neo-lib era of cost-cutting, accompanied by some flawed assumptions about the benefits of a new digital era.
privatisation has only magnified the problem of performative action. (think musk+ US dept Social Security + original program COBOL dates)
Campbell of robodebt fame has a bachelor of Applied Science, a Master of Info Science and an MBA
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qualifications do not necessarily = genius. if people just don’t know what they are doing, how would they know whether they have useful tools or not?
Campbell was the Secretary of the Department of Human Services, & played a key role in the illegal debt recovery scheme known as #Robodebt. At two Senate committee inquiries, Campbell controversially shifted the blame of Robodebt to the victims, and refused to accept people had died by suicide after receiving illegal Robodebt notices.
Campbell moved onto the Secretary of the Department of Social Services from September 2017 to July 2021. She became Secretary of the Department of Foreign Affairs and Trade (DFAT) from July 2021 to July 2022.
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In July 2022, she was removed as Secretary of DFAT, and was appointed to the defence portfolio as an advisor to the #AUKUS program, while retaining the remuneration of her previous role. …
#Auspol #Robodebt #PerformativeManagement #AUKUS #HeavenHelpUsAll