Lmst

#SDinGovVirtual

Whitney Quesenbery with the Center for Civic Design showed how they used research intercepts to “go where the people are” and interview them in everyday spaces in her presentation “Government 360” at #SDinGovVirtual.

#userresearch #servicedesign #civictech #design

A collage of six photos under the heading "How it worked: Research in found spaces" showcasing community research and engagement happening in various public locations.
Top row, left to right:
A table set up by Orange County Elections with staff engaging passersby.
Researchers seated at a table indoors speaking with participants, possibly in a community center or public building.
Two individuals sitting outside a café conducting a conversation with documents and name tags, near a sidewalk with pedestrians in the background.
Bottom row, left to right:
A group gathered outdoors around a small table with a sign reading, “Tell us about your ranked choice voting experience.”
Researchers and participants seated at a table with a blue tablecloth in a mall or public lobby area.
Another indoor scene with a table set up in a public space, where individuals are filling out forms or surveys.
Each scene illustrates informal, accessible, on-the-ground community research taking place in everyday environments.

Samuel Martin and Pamela Javier with the Co-Design Institute shared the Continuum of Engagement and the Community Engagement Approach from ignoring to co-creation with the community in their talk "Sharing power: strategies from lived experts on engaging lived experts” at #SDinGovVirtual.

#codesign #servicedesign

An infographic titled "Continuum of Engagement" depicting five stages of community engagement arranged left to right along a multicolored arrow path. Each stage is paired with a brief description below or above it:
Ignore (Purple):
Description below: Organizations overlook the community entirely, with little to no acknowledgment of input or involvement in decisions.
Placate (Dark blue):
Description above: Organizations may appear to listen but act mainly to pacify, not to address real concerns.
Involve (Red):
Description below: Organizations value community input and seek to include it in decision-making.
Collaborate (Green):
Description above: Marks a more equitable partnership where stakeholders share decision-making power.
Co-Create (Blue and Orange):
Description to the right: Represents the highest level of engagement—shared ownership, genuine partnership, and equality between organizations and communities.
Each stage is visually connected with a bold arrow, illustrating progression from low to high engagement.

A visual titled “Community Engagement Approach” showing five levels of engagement from organization-led to community-led across five columns:
Ignore (leftmost column)
Placate
Involve
Collaborate
Co-Create (rightmost column)
Each column contains four rows labeled:
Impact
Goal
Message
Activities
Column Summaries:
Ignore:
Impact: Marginalization, erosion of trust.
Goal: Deny community involvement.
Message: “Your input is unnecessary.”
Activities: None.
Placate:
Impact: Tokenism, disillusionment.
Goal: Appear to listen but don’t act.
Message: Pseudo-engagement without commitment.
Activities: Asking for feedback without using it.
Involve:
Impact: Proactive engagement, valued input.
Goal: Move beyond superficial efforts.
Message: Commitment to integrating community input.
Activities: Workshops, focus groups, advisory boards.
Collaborate:
Impact: Empowerment, equity, shared decision-making.
Goal: Promote collaborative relationships.
Message: Shifting to inclusive and equitable practices.
Activities: Joint planning, transparent communication.
Co-Create:
Impact: Shared ownership and trust.
Goal: Community-led, relevant outcomes.
Message: Partnership and equal collaboration.
Activities: Co-design, public forums, pilot projects.
A gradient arrow runs along the bottom from “Organization Led” on the left to “Community Led” on the right, emphasizing a continuum of engagement.

Sylvie Abookire shared this visual her team used to illustrate the ripple effects in a system they anticipated as a result of their intervention in her presentation, “From systems thinking to systems doing” at #SDinGovVirtual.

#servicedesign #systemsthinking #civictech #design

The image is a slide from a presentation with the title "Storytell" on the left side and an infographic on the right side. The left side has a maroon background with white and yellow text. It explains the use of a visual metaphor to illustrate the ripple effects of an intervention. The text highlights that this approach helped stakeholders and external audiences understand the project and provided a foundation for reflection and assessment.
On the right side, the infographic is titled "CAN CLARITY BEGET CHANGE?" and features a light blue background with a large lightbulb illustration. Inside the lightbulb, various colored circles contain text representing different stages of a process. The categories include "Outputs," "Outcomes," "Impacts," and "Vision," labeled in different colors. Arrows connect the circles, showing relationships between different factors. At the bottom right, there is an illustration of a healthcare professional, possibly symbolizing the project's connection to the healthcare sector.

My head is swimming after a long day of great sessions at the #SDinGovVirtual 2025 conference. I’ll post some of my favorite takeaways later after I’ve had a chance to process everything.

#servicedesign #civictech #design

Client Info

Server: https://mastodon.social

Version: 2025.04

Repository: https://github.com/cyevgeniy/lmst