The downfall of self-serve checkouts... And other unnecessary "innovations".

https://youtu.be/V6floIraBjA?si=upDIYuBphhRApsSg

#selfserve #innovation #overengineering

Many companies offer a self-serve website and a call centre.

I researched why some customers use a website when the call centre is open. It could be:
• Privacy. Calling where others may overhear.
• Policy. Phones at work are banned.
• Hedging. Use website WHILE waiting on hold, until a call-centre rep answers.
• Barriers. Poor language skill or speaking ability.
• Cost. Phone, fees.

#UX #UXResearch #UR #language #ESL #privacy #speed #wait #CallCentre #CallCenter #website #SelfServe #support

Why Self-Serve Support Is Only as Good as Content https://triangleagency.co.uk/why-self-serve-support-is-only-as-good-as-content/?utm_source=dlvr.it&utm_medium=mastodon #TheTriangleAgencyNews #Content #Good #SelfServe

Another #MaxMorning.

After a lovely #Walk in the #Snowy #Woods, Max found a patch of #Mud when we got home & tried to #Prance through the house like he was #Clean as a #Whistle.

This led to our first #SelfServe #Bath at #BubblyPaws, which was WAY better than using the shower.

I especially loved Max's Beyonce pose during the blow-drying.

#Maximoo #Maxodon #Labrador #Blacklab
#GardenersDog #Dog
#DogsofMastodon
#Boop

Just been to a #coles that doesn’t have self-serve checkout. I didn’t think that even still exists #supermarket #selfserve