Housing services set to join Y Storfa community hub in city centre
The move will see both services join a growing list of community-focused organisations based at Y Storfa, the council’s flagship hub currently taking shape in the former BHS unit on Oxford Street.
Services to remain open during transition
The council has confirmed that Housing Options and Housing Support will continue operating from their current High Street base until the relocation takes place. Once the move is complete, both services will be available at Y Storfa without interruption.
Cllr Andrea Williams, Swansea Council’s Joint Deputy Leader and Cabinet Member for Service Transformation, said the new hub would offer a more accessible and joined-up experience for residents.
“The Y Storfa development on Oxford Street will be a modern, accessible hub that brings a range of community services together under one roof in the heart of Swansea,” she said.
“It’s been designed to make it easier for residents to get the help they need, all in one convenient location.”
An opening date for Y Storfa — and the final day of operations at the High Street office — will be confirmed in the coming weeks.
Supporting residents at risk of homelessness
The Housing Options service focuses on preventing homelessness wherever possible. It offers advice and practical support to help people remain in their homes or find suitable alternative accommodation.
The Housing Support service provides free, housing-related support to anyone aged 16 and over living in Swansea. This includes help with budgeting, benefits, rent arrears, setting up home, accessing education or work, and addressing issues such as domestic abuse or substance misuse.
Y Storfa under construction on Oxford Street. The new community hub is being developed on the site of the former British Home Stores building.(Image: Swansea Council)
Part of a wider regeneration
Y Storfa is one of several major projects forming part of Swansea’s £1bn city centre regeneration. The hub will also house Swansea Central Library, the West Glamorgan Archive Service, Citizens Advice, Careers Wales, and the council’s customer contact centre.
The development is supported by the Welsh Government’s Transforming Towns programme and aims to bring services together in a central, accessible location close to public transport, cycle routes and parking.
For more information about the Y Storfa scheme and the services relocating there, visit www.swansea.gov.uk/ystorfa.
Related stories from Swansea Bay News
Swansea Central Library preparing for move to Y Storfa hub
Swansea’s main library service is set to relocate to the new city centre community hub later this year.
Fly-through video reveals first look at Swansea’s new Y Storfa community hub
A new video offers a glimpse inside the Y Storfa development, showing how services will be brought together.
Y Storfa community hub takes shape in Swansea city centre
Construction continues at the former BHS site as Swansea’s new multi-service hub nears completion.
Pupils add colour to new Swansea development
Local schoolchildren have contributed artwork to brighten up the Y Storfa site during construction.
#callCentre #CareersWales #CastleSquare #CitizensAdvice #ContactCentre #HighStreet #homelessness #housing #HousingOptions #HousingSupport #OxfordStreet #Swansea #SwanseaCentralLibrary #SwanseaCityCentre #SwanseaCouncil #TransformingTowns #WestGlamorganArchiveService #YStorfa
