I know you don’t do it, so pass it on to somebody who does: When you’re talking to a support representative, and they tell you what their name is, that’s how you address them. Unless they’ve told you what their nickname is, that’s not what you call them. #SupportEngineer

Coinbase accuses its “overseas” support engineers of accepting bribes in return for tricking its customers into sending funds to extortionists. #SupportEngineer https://www.coinbase.com/blog/protecting-our-customers-standing-up-to-extortionists

Are you an IT specialist that would like to become a support engineer for the ALMA Observatory? You might want to consider this ALMA Front Line Support Engineer vacancy!

If you're interested, please apply at https://www.comeet.com/jobs/almaobservatory/F5.001/front-line-software-support-engineer--grade-13/9A.E41, and you can also see the job particulars in the alt-text of the accompanying image.

Please, share it for others that might be interested!

#AtacamaLargeMillimeterSubmillimeterArray #atacamalargemillimeterarray #ALMA #Vacancies #IT #SupportEngineer #FrontLineSupportEngineer

Update: this toot originally talked about a *Font* Line Support engineer, and hilarity ensued… https://mstdn.social/@juliewebgirl/113640433437238428

“Dumb support from dumb chatbots does not educate. It makes it look like more customers are being pushed through the support feed, but guess what? They’ll be back. With the same problems. Clogging up the support feed, over and over again.” #SupportEngineer https://anniemueller.com/posts/doing-dumb-stuff-faster-is-still-dumb

🔧 We're Hiring: .Net (L2) Support! 🔧
Location: 1st preference Chennai, 2nd Bangalore
Experience: 2 to 3 years

Technical Skills:
1 to 2 years in a product support environment as a Level 2 support engineer
Knowledge of ERP systems (S&D in SCM is a plus)
Experience in ticket management using incident management processes
Fluent in English and Spanish

Apply here 👇
Bhavikas@overturerede.com
7428694900

#Hiring #DotNet #SupportEngineer #TechJobs #ChennaiJobs #BangaloreJobs

Do you play Bad Job Bingo when looking for a job in customer support? #SupportEngineer https://www.supporthuman.cx/bad-job-bingo/

It’s interesting to me that Support Human publishes a list of customer experience hirings and promotions in their briefs. #SupportEngineer https://www.supporthuman.cx/23jun24-brief/

@roland Also as a support engineer, I find it hard to file support requests because I know how busy they are. I also, from being on the receiving end of them, know what a good support request is, so I always try to endeavour to file them with steps to reproduce, links to documentation I’ve consulted, output in copy & paste format, and, baring that, screenshots etc., and if applicable, URLs. #SupportEngineer

As somebody who works in support, I guffawed at this: “Glassdoor's support team would take the real name that she provided in her support email and add it to her Glassdoor profile”

If you work in support and your company asks you to do this, refuse to do so on principle.

#SupportEngineer #Glassdoor

https://arstechnica.com/tech-policy/2024/03/glassdoor-adding-users-real-names-job-info-to-profiles-without-consent/

I don’t get the sense that Josh Bernoff has ever worked in customer support. #CustomerSupport #SupportEngineer https://bernoff.com/blog/in-praise-of-triage-and-urgent-care

@roland Thanks Roland! I passed on your warm wishes to my colleagues. Happy Holidays! #SupportEngineer

One of the nicest things about working US Thanksgiving is that things are quiet.

It lets me focus on writing all the promotion peer reviews that I need to do.

I have quite a few to do. I guess that’s what happens when you’re one of two Staff #SupportEngineer. (And while I’m not in Support anymore, I still get to do them because I left so recently.)

Hi👋 I’m Meagan
- Technical Support Engineer at KickoffLabs where we help startups + enterprises launch amazing marketing campaigns.
- AI, front end things,, carnivorous plants, sparkly things, running, advocating for special needs + autistic kids for more inclusion + acceptance. #tech #supportengineer #techcommunity

After 5.5 years as a #SupportEngineer in #CustomerSupport, I'm moving on to a new team.

Say hello to the newest member of the #ChiefOfStaff to CEO Team at #GitLab! 😃

For those unfamiliar, think "special projects", or stuff that doesn't fit in existing departments. For me, at the Staff level, it'll be a mix of projects and supporting others on the team.

Stories from #Support:

I'm sorry, but if you had to read "Git for Dummies" to answer a basic git question and *still* get it wrong, then you should not be applying for a #SupportEngineer job.

We're excited to welcome Johnny Squardo to the @amazeeio team!

Johnny is a passionate technologist and software engineer with a wealth of experience in IT systems administration and software development. Read our blog for more on Johnny: https://www.amazee.io/blog/post/welcome-johnny-squardo

#Engineering #SupportEngineer #LifeAtAmazeeIO

Today was a "screaming into the void" kind of day.

#supportengineer

#Reflection: The last third of my fifth year at #GitLab and expanding Staff #SupportEngineer

http://cynthiang.ca/2023/06/20/reflection-the-last-third-of-my-fifth-year-at-gitlab-and-expanding-staff-support-engineer/

The Omni Show interviews Marley Wissner, a support engineer with The Omni Group. #SupportEngineer https://theomnishow.omnigroup.com/episode/marley-wissner-technical-support-specialist

So I'm done with my bootcamp now and I learned a ton - I can full-stack develop stuff with React and Node and I had an amazing time building projects and I even already found a new job with a company that I believe will just be awesome and a really really cool experience.

Just wanted to share that, thank you.

#happyhappenings #fullstack #seibert #supportengineer