#cmgr

Patrick O'Keefepatrickokeefe
2025-05-02

Like thousands of others, I am now a minority owner of the Oakland Ballers, an independent pro baseball team, after participating in their recent Community Investment Round.

In purchasing these "fan shares," you are taking an actual, tiny stake in the team, alongside the majority owners and folks like Billie Joe Armstrong, Too $hort, Alex Winter, and Chelsea Peretti.

oaklandballers.com/news/2025/0

Patrick O'Keefepatrickokeefe
2025-04-28

Researchers at the University of Zurich spammed the r/changemyview subreddit community with AI-generated comments in an effort to prove that LLMs could be used to persuade people to change their views. They did so without permission from Reddit, the moderators of the subreddit, or the members who were emotionally manipulated through their interaction with the comments.

A few points to follow.

reddit.com/r/changemyview/comm

Kris Freedain 🙏 🏋🏻 🍕krisfreedain@fosstodon.org
2025-04-27

✈️ PDX to AMS
Looking forward to seeing the community at #OpenSearchCon!

#opensource #OpenSearch #cmgr

Kris Freedain 🙏 🏋🏻 🍕krisfreedain@fosstodon.org
2025-04-26

Nice to spend time doing yard work and gardening today before I fly out to #OpenSearchCon Europe in Amsterdam tomorrow, then on to München for an #OpenSearch User Group.

#opensource #cmgr

Kris Freedain 🙏 🏋🏻 🍕krisfreedain@fosstodon.org
2025-04-25

I'm starting off day two at #OpenSearchCon EU next week in Amsterdam with "The State of OpenSearch User Groups: Building a Global Community"

📣 My talk: opensearchconeu2025.sched.com/

#opensource #OpenSearch #cmgr

Patrick O'Keefepatrickokeefe
2025-04-17

Action figure trend. Here you go. COPPA-compliant.

A hand drawn illustration by Patrick. It is meant to be the packaging for an action figure of Patrick. "Patrick O'Keefe" is at the top, with callouts for "Community + Product" and "New." There is a simple drawing of Patrick, with 5 items: Policy, represented by a binder with "Community Guidelines" on the front. Bonus Sunglasses. Patience, represented by an hourglass. Spreadsheets, represented by a 7x7 block of spreadsheets with blue columns. Water/Coffee, represented by a brown mug. At the bottom, it says: "COPPA-compliant action figure." It includes "Quote #98," which is: "The first question you should ask any community software vendor is: 'How easy is it for me to leave you?'"
Patrick O'Keefepatrickokeefe
2025-03-31
A fake forum thread starts with a post by Patrick, with a link to a forum post that violates the community guidelines as advertising. A private message has been sent to the member. The removed post reads: "This post is relevant to this community! Do not delete it! I'm here to tell you about the only app you'll ever need, so you'll be able to leave this community and never return. Check it out now!" The fake forum thread continues with a post by Patrick, with the reply by the member, JamesO, which reads: "Patrick, I can't believe you deleted my post! What a megalomaniac prick you are! Hitler would be proud of the work you are doing!" Patrick has banned the member. Next, we have a reply from Jeffrey Goldberg: "Hi, this is Jeffrey Goldberg, editor-in-chief at The Atlantic. Why have I been added to your community moderation documentation system?" 
Once again, we have the fake forum thread post by Jeffrey Goldberg: "Hi, this is Jeffrey Goldberg, editor-in-chief at The Atlantic: "Hi, this is Jeffrey Goldberg, editor-in-chief at The Atlantic. Why have I been added to your community moderation documentation system?" Finally, we have a post by Patrick: "Uh... you must have just gotten sucked in here. :-?".
Community Signalcommunitysignal
2025-03-24

“When I was looking for the job in community … a lot of these companies were really looking for business development or sales or growth hacking. They were just sugar coating it with the title ‘community manager,’ which was really interesting to me because I know that for them it sounded appealing but they really didn’t want to invest in communities.” –Shreyas Narayanan Kutty

▶️ communitysignal.com/join-for-t

Community Signalcommunitysignal
2025-03-20

“... One of the things that you have to recognize is that it’s going to be as smart or as dumb as what it learns from. … Machine learning is only as right as whatever the data was that it was trained on.” –Cj Adams

▶️ communitysignal.com/machine-le

Community Signalcommunitysignal
2025-03-13

“... Generally, visualizations are for people other than just the person making them. Your audience is going to work that much harder to understand the message you’re trying to get across, so you’re creating some cognitive burden for them to just read it, let alone take away the point that you’re trying to get across.” –Tammy Armstrong

▶️ communitysignal.com/how-data-a

Patrick O'Keefepatrickokeefe
2025-03-06

Higher Logic failed in its commitment to users of Vanilla Forums, an open source community software, and that's a real shame. It's also something that community pros cannot afford to forget.

open.vanillaforums.com/discuss

Community Signalcommunitysignal
2025-03-03

“We [online community pros] should advocate for those higher roles because each time one of us does that, each time someone insists that they get the director title instead of the community manager title because their job reflects it … instead of just accepting that they can be community manager because, hey, the money’s good and I’m being paid like a director, it matters. …

Community Signalcommunitysignal
2025-02-27

From 2018, about automated content moderation tools: “The really important thing for us in the industry is probably going to be avoiding that old tech problem which is that there’s this piece of technology and it can solve everything. …

“The technology is really a tool. Just because you have a good tool you can’t just have one person wield it. … You’re going to need a lot of people using the same tool to truly be effective.” –@bassey

▶️communitysignal.com/how-the-ne

Patrick O'Keefepatrickokeefe
2025-02-19

JD Vance cares about censorship about as much as every angry banned user I've kicked off of an online community. It's not about censorship, it's about forcing speech on you. Always.

Perfect example: Donald Trump claiming that Ukraine started the war with Russia. He wants to be able to say things like that with maximum reach and no consequence.

Community Signalcommunitysignal
2025-02-17

“My goal as the global community manager is to have a model or multiple models lined up side-by-side that I can show to anyone at the company and they will say, ‘I can get behind these numbers.’” -Meredith Humphrey

▶️communitysignal.com/how-spotif

Community Signalcommunitysignal
2025-02-13

“... It’s about creating a sense of belonging, again, in this sort of membership community and feeling like you’re putting your hard earned dollar between something that is holding the powerful to account.” –Rebecca Quarls

▶️communitysignal.com/news-membe

Patrick O'Keefepatrickokeefe
2025-01-28

In about 5 minutes, NCMEC (the National Center for Missing & Exploited Children) will cease to have funding because of Donald Trump's freeze on grants from the U.S. Department of Justice. This is a community, moderation, trust, and safety emergency.

A tweet from Sarah N. Lynch (@SarahNLynch on Twitter): "The staff from @TheJusticeDept in OJP received a memo saying all DOJ grant funds ($4 bln) is frozen at 5 pm tonight. This will include organizations like the National Center for Missing and Exploited Children who will not be able to get their money."
Patrick O'Keefepatrickokeefe
2025-01-24

I love when online communities make principled choices to differentiate themselves.

A screenshot showing a Google search result with 3 results: 1. Can we consider also banning x.com links? : r/smashbros. 2. Proposal to ban X links : r/AnimalCrossing. 3. Can we discuss banning x.com / Twitter links? : r/dropout.
Kris Freedain 🙏 🏋🏻 🍕krisfreedain@fosstodon.org
2025-01-22

Forum software NodeBB joins the #fediverse (this will be interesting to see. From a community perspective it definitely has potential to increase engagement) #cmgr techcrunch.com/2025/01/21/foru

Community Signalcommunitysignal
2025-01-16

“The domination of the major [social media] platforms isn’t infinite. It’s going to end one day. It’s our responsibility to think about what we are going to build in its place.” –@bassey

▶️communitysignal.com/building-i

Client Info

Server: https://mastodon.social
Version: 2025.04
Repository: https://github.com/cyevgeniy/lmst