The two things that hurt most in AI era are 1) using bots instead of customer support, and 2) replying to customer's emails and suggestions with AI.
I sent a medium-size feedback email along with some suggestions to Realm.fm, which I'm a paid member. It was sent in Nov 12th, 2025. I got reply now (Mar 4th, 2026) with AI and full of "we are sorry" and "we hear you" and of course, the infamous em dash! 5 months for a short AI generated reply :blobcatgooglyshrug:
