#Webforms are often used by organisations as the initial step in getting problems reported.

This is part of the #ComplaintProcess, and #DisputeResolutionProcess. And are a #Governance matter.

And yet repeatedly I send the webform back to organisations with obligations around #Safety, such as #AgedCareFacilities and #LocalGovernment, and they don't send a copy of what they have received back to me.

How long have webforms been misused like this?
The internet seems to have muddled minds.